Reviews for McDonald's in Queens, NY
Usually, I order on the McDonald's mobile ordering app and the order comes out fairly quickly. For whatever reason, instead of... appearing on the ready screen, it just disappears. I had seen they skipped my number and had to approach one of the employeessaying the mobile number and my name. Maybe they put it with the wrong number, but there was no way to know. The staff wasn'tthe kindest, but I could see they were overworked. I did receive my order eventually. It just took a long time to get it. A girlaccidentally took an order that had her number, but it did not have her name on it. She explained that and then the counterstaff rudely snapped, "Why did you take it if it wasn't yours!?" How is she supposed to know if the number is what her numberwas? It was not a very pleasant experience for either of us. Read more
I have no issue with the food or service at McDonald's. The atmosphere could be better. It's better to take out rather than eat... there. Too many people, particularly kids, hang out here. There's a lot of in and out. Read more
Customer service was horrible! Big Mac was cold. Way too much lettuce. That's what i took off if tge sandwich and still had a... lot. Drink watered down. Slow service Read more
THE WORST WHEN ORDERING ONLINE ! It?s as if they?re not civilized and educated enough to complete online orders, when in store,... you can check your order however, I have reason to believe they purposely pack online orders with several missing items becauseof them being lazy to complete the order. This has happened to my wife and I several times. Just order from other McDonald?s.Don?t even think about it Read more
Excellent customer service even though it was very busy. Food fresh and the eating area was being cleaned regularly. A customer... had a small complaint about a beverage and the manager and staff went above and beyond to try and get it done to hersatisfaction with extreme courtesies. Read more
The cashier was very unprofessional. Wasn't in uniform, talked about people. The people who was making the food portion was very... rude also. They was yelling at the other people making feel like dirt. Alot people walked out of that store. Instead of peoplewith the machine. I heard three of them called people stupid. They didn't helped at all. They didn't say their ice machine hadno ice. That place is worse, I will never go back there again Read more
You know, what's funny to me is that when you apply to work at McDonald's, one of the bluntly-listed responsibilities are that... you must "connect with customers to ensure they have a positive experience" (McDonald's Corporate). Maybe elsewhere. But thislocation? Nah. I have never encountered any McDonald's franchise management issues prior to visitation here. To describe myexperience in a few words; horrible, I ought to never come back again. Surely, the store was clean, [majority] of the staffwere nice - although when I say majority, I mean that only one of them's incredibly unprofessional - whom I aim to address inthis review. Call me a snitch or whatever, but that middle-aged Indian lady treated me and several other customers like humangarbage. "I'm in a hurry. You should have your money ready before you choose" "Stop being so slow!" (mocking me) "S-sorry" Ihave a disability... and I thought McDonald's would be compassionate. Apparently not. As I must reiterate, I'm never going backto this location. Ever. Guess I'll have to make my way to an alternate location ~1.5 miles east. Damn it. Read more
The two old ladies who work here in the mornings are so rude with the customers for no reason. And the old Spanish lady is slow... as if it?s not fast food. Like purposefully slow I swear. She never came at me crazy but I see her treating everyone so badly asif she didn?t choose to work there. Only giving two stars because my foods never wrong. Read more