Reviews for Buffalo Wild Wings in Racine, WI
I received a gift card is the only reason I went. Prices were good, service is terrible. With my 100 dollar gift card I ate... there 3 times, eating in other tables were being tended it took 15 minutes to even get our drinks ordered. The second anothercouple and i were told dine in was closed as my take out order was being made they sat 2 people... this last time I stood andwaited to pick up my take out order almost 10 minutes and not one employee was out front serving anyone and my food sat in ahotbox and drink on a counter while I waited to even see a worker... I wont be back. UPDATE: The store manager reached our andoffered me a gift card, I went back at my children's request and the service was much better! It makes me confident thatcustomers are heard. I WILL be back! Read more
Don't bother going to this location. The service was absolutely horrendous. After being seated, no one came to greet us or say... hello for more than 20 minutes. We were forced to ask both the bartender and a different waitress for help before anyone came toserve us. After ordering our food (which was very straight forward and not a complicated order), it took 28 minutes before itwas delivered. If you want wings, go elsewhere. Read more
Terrible service!!! This place really knows how to waste their time. My friend I waited an hour for our food, It leaves me... questioning why they took forever? The food we order wasn?t exact and wrong, so we waited an hour just for our food to come outwrong? This isn?t the first time this establishment has treated us like we didn?t belong here. This place has lost a loyalcustomer and I will never step a foot into this restaurant again! I highly don?t recommend coming here if you don?t got all thetime in the world. Read more
Today was the first time I've eaten at Buffalo. No one was there to take my order then a young black male came over and started... to take my order while he was getting my information this young lady name Connie came up being very rude and rolling her eyes athim while I was asking a question to him she was very nasty. I told her he was helping me and no need to be mean and nasty toher coworkers. So I was waiting about 15min or so she came out the back with the food she place them on the counter in back ofher and started to work on something else then when I go up 15min later and asked her was that my food she said yes and shewill give it to me when she finishes with a custom who came in after she put my food behind her. I waited then when she gave itto me she shoved the bag into my hand. What she displayed in front of me towards her coworker was rude and instead of giving memy food when she came from the kitchen wasn't good customer service. I wonder if I hadn't asked her was she going to let mecontinue to wait for my food. I was very pleasant to her even after she did what at the end..... No more wings from your place.The food was good but the fries were cold. Read more
Came in for dinner and ordered their new buffalo chicken sandwich, the sandwich was not cooked all the way and our server was... very kind about it. Went out of my way to write a review because it seemed like she was busy with a lot of tables and not muchhelp. Now a days it hard to find good employees that care about their job. We had a good experience. I think her name was Carla. Read more
No greeting when we initially came in...then the greeting we did get was not friendly....like we were inconveniencing the... waiter. Should've followed my gut and left. Were seated by a friendlier waitress at a booth that was super sticky. Ordered a20 Boneless wing plate with 4 different sauces. the waitress brought the plate and couldn't tell us which sauce was which....wehad to guess by tasting....she brought no plates for us and two napkins. We had to ask for extra napkins. The wings wereovercooked and very chewy and hard. We had to ask for water refills...just very disappointing. We will not be returning. Definitely not worth it and not a good experience for $40. Read more
BW's is what it is. You know what your getting and the food is consistent in quality and taste. The bartender was great! I... worked with him years ago and thought he was great then too! He just jumped in wherever and helped everybody. They were shortstaffed just like all the food places these days. It's so nice to see when people care about their jobs! Read more
Yeah...so I was reminded again why I don't come here or even order from here. Employees seem so unhappy there. Hostess basically... walked us to our table, threw our menus down without even looking at us and kept walking straight to the kitchen. Didn't offer ahighchair for our 1 year old, even the server didn't ask if we wanted one. Food took forever even though the restaurant wasn'tbusy, and when we got our food, the two kids meals fries were cold and so overcooked my daughter wouldn't eat them. For theamount you charge for food...just do better. Read more