Reviews for Firehouse Subs Racine in Mt Pleasant, WI
The food is great; the customer service SUCKS!! I wanted to treat my staff to lunch but was told by a very rude lady that I was... ordering to many sandwiches, (I was ordering 40) and they would not be able to take my order. Mind you; I called at 10:30am assoon as they opened. I then call the store in New Berlin, 4824 S Moorland Rd. and they made 41 sandwiches', soup and a salad andwas ready for pick up by noon. Kudos to the New Berlin location! I made sure that I gave them a tip that reflected myappreciation. Going forward I will be driving the extra miles to give them my business before I give another dime to thislocation. No matter how good the food is; good customer service is key. Read more
This was my first time at their sub shops. I have had many subs over the past 40 plus years. This maybe the best I have ever... had. Read more
Highly recommend the Hook and Ladder Salad. Loads of meat and green pepper, cucumber, tomato finely chopped. Staff at shop were... polite and the order was quickly made. Read more
Their gluten free bread is actually Great!!! So glad! and they actually put meat on my sandwich, i don't have to ask for extra!
This was my first time eating at Firehouse Subs. I've always passed by but have always wanted to try. I'm glad I did. As soon as... you walk in, the staff greets you and welcomes you in. You weren't hurried by anyone to order. I tried the Hook & Ladder sub. Itwas so delicious. Next time, I'll order the larger sub. It tasted so good to be hot. Both my wife and I enjoyed our subs verymuch. We will be coming back to Firehouse Subs again. Read more
I went to firehouse about 2 weeks ago, called in my order around 8:15. Showed up at 8:30-8:40 ish and as I?m trying to check out... the girl at the register cuts me off my saying ?sorry we are just trying to wrap things up?. Sandwiches were poorly throwntogether. Whatever I ignored it. BUT tonight I show up to a staff that is completely unprofessional when I?m trying to order andcutting me off to talk to each other, I get home to again the messiest sandwiches and the cherry on top of all this is finding awrapper mid bite... I LOVE firehouse subs but unfortunately feel as though I cannot return to this location. Read more
Positives outweigh the bad. Sub choices and quality are excellent. My wife loves the Club Sub on white, it's her standard. Today... I had a regular size Hero on wheat combo which included a cup of chili and a "Medium" soda. It's a large, refillable medium andI absolutely love the Coke Freestyle Soda machine ( see pic) countless choices of flavors. Between the sandwich and chill I wasstuffed and I went in hangry. My wife was satisfied with her sub - it was completely gone. The negatives, the chili was tastyand at the temperature that I like BUT unfortunately it definitely was not at proper restaurant temperature of 135° - 165° Andthe men's room floor needs a good mopping. It's a good thing that I was hungry because the floor could easily ruin an appetite. Read more
This firehouse should be the standard for the way all firehouse subs make their sandwiches. Been to several other locations and... this one consistently makes amazing subs everytime. Read more