Reviews for Wingstop in Rancho Cordova, CA
I cant give this particular store and it's management nothing but 5 stars!!! ????? Had an issue last time I came in on October... 20th and the manager (Alicia or Anelicia? Apologies for not remembering! But Thank you so much for everything!), Called me infor a redo on 10/26/2023 and I must say I am beyond impressed with how she was able to go over exactly what happened a few daysago, and was able to let me know she won't be to harsh with reprimanding her staff that helped me before. (they messed up prettybad with me before but I still didn't want them to get into too much trouble, just to maybe be reminded how important it is toexecute great customer service and food standards skills a little more for future reference). I wanna say thank you again foryour help today ma'am, you went above and beyond and thank you for being so top notch about your own and your staff's quality ofservice and customer satisfaction in the rancho Cordova area. If you're nearby the 95670 area or surrounding please give them atry and Please tip if you're able to. they're all working overtime now and I was informed they are short staffed due to newmanagement and various other changes. But the manager is making sure they won't miss a step again and that's the kind of storewe need in this area, and need to continue to support. You guys are the best zinfandel Wingstop location and earlier I wasn'tplanning on coming back but after today I know you guys are gonna be the best you can be more and more everyday and that's allit takes to keep customers coming. the product I can get anywhere, but the service and atmosphere, and love you can taste in thecooking is what I and other foodies come out of our way for. And sorry for any inconveniences on my part, I am very satisfiednow with the outcome of everything. Perfect, perfect, perfect, please Keep it up! And for the negative reviews about therebeing no trash cans in the lobby, Wingstop has a "friendly atmosphere" policy, meaning you eat a Read more
If I could give this place 0 I would, the staff in complete confusion. I order door dash for pick up they told me my order was... ready before I got there. Upon arrival was told 15-20 minutes to wait, inquires after 25 minutes revealed they had not started.Complete dazed confusion in the kitchen sprinkled with a total lack of consumer service. I'll take my business to the elkgroveflorin branch this one sucks. And they gave me a 30 pack order in a ripped bag almost lost the whole thing on the way out thedoor but I caught it. They thought that was funny. Read more
If I could give this place 0 stars and hope NO ONE ever visits it again, I would totally do that. The fact that there was no... management to take care of the situation was infuriating. I had an order of $130+ and when I was tired of waiting, 45 min pastthe already 40-45 min wait, I requested my money back and I was told I?d have to wait til the next day when there was a manageravailable. And even then it would be a few days before I received my money back. I continued to wait, all to take the food backto my family who was only 5 minutes away to cold, missing, tasteless wings! Infuriating is the nicest way I can put this commentas to not say worse things. Lack of urgency was missing, lack of customer service, over all dissatisfied!!!! Read more
Think there?s new ownership. Understaffed and took over an 1h30m to get 10 wings. For was supposed to take 30 minutes, waited an... additional 15 minutes and asked to check on how much longer and they said an additional 10-15 minutes.. get dinner or a quickbite at other places, definitely not here until ownership does better Read more
They have mostly new staff so yea there were problems. Orders messed up and long wait times BUT these kids are doing their best... to get into the hang of it even though some people were getting nasty. Yes I know "everyone is in a hurry" and "everyone isright" BUT give them a break and let them learn how to do this stressful job ok? The food is good and they really are tryinghard... Read more
We ordered 3 kinds of bonless wings, mild spicy, BBQ and parmesan, also fries. Food was decent but it took forever to get our... order, over 25 minutes. Had to ask for plates and we had to get "napkins" from a roll of rough, brown paper towels from therestroom! There was also no trash container so we couldn't throw away all our trash. I don't know if they are all run thispoorly but we won't be going back to this particular Wingstop. Read more
Poor customer service. It was understaffed and unprepared. We had ordered food using the app, and waited over ten minutes past... the time for pick up. They then left the bag of our food on the shelf, and checked the name no less than five times over thenext twenty minutes. We had made our presence clear, and made sure that they knew who the order was for. We only learned thatthe food was on the shelf for twenty minutes when the employees were asked to read the names aloud. We were not the only peoplethat day to wait over an hour for our wings, and I personally recommend trying other Wing Stop locations. Read more
Way too salty. Service is way too slow. I?m genuinely surprised they?re still in business. The whole crew needs to be retrained... in customer service and step on it in making orders. At least half the crew is chilling in the kitchen Everytime I come, notcoming here anymore Read more