Reviews for Pizza Hut in Rancho Cucamonga, CA
Ughhh I haven?t ate at Pizza Hut in years and now I?m mad I did?.I ordered pan crust and it?s all soft with way to much sauce... and my pizza is just falling apart don?t order from here Read more
Called about 4xs in less then 20 mins to change my order . They don't answer the phone and they Hang up on you .. Stop hiring... little Kids . I'll take my Money to Domino's Pizza instead .. Get new Crew Read more
I would give no stars if I could . There was a piece missing from the breadsticks. The wings weren?t the right flavor , and the... pizza was burnt . Save your money . Read more
If I could give 0 stars I would horrible customer and management, very rude employees. I ordered my children dinner a large... cheese pizza, my husband picked it up he returned home and I put the pizza on plates for my kids to eat. I noticed there was nosauce on the pizza so I called the restaurant request to speak to a manager and was speaking to Manuel. He was very rude andcondescending from the very beginning. I told him the pizza had no sauce and my kids didn?t like it so I threw it out, he thensaid it would of been obvious the pizza had no sauce so why would you touch it. I then asked how would that of been obvious ifthe cheese is on the top and the sauce is underneath. We were going back and forth for a while not getting anywhere and he toldme he can?t offer me a refund or replacement because I touched the food. I asked to speak to the general manager and he said hewas which he wasn?t. He laughed and said it doesn?t get any higher than him, I called back and the employees refused to givetheir name and someone who said he was a driver told me to call tomorrow to speak to the general manager. Total waste of moneywhy would you make a pizza with no sauce then tell me I should of noticed it after I opened and touch the pizza. Please pull thephone calls from 5/4 between 7-7:30pm pst time since all calls are recorded. The employee/so called manager hung up and no oneanswered calls in the restaurant for the next 10 minutes. Do not order from here pizza was barely cooked horrible quality Read more
I enjoy this location. They are super friendly and fast. The one time they got my pizza wrong they replaced it for free.... Everything is good. Except for probably 2/5 times that I order the garlic parmesan boneless wings. 3/5 times they are great. Butthose 2/5 times they arent garlic parmesan, they're plain with a dash of sauce like this picture. It only ever happens to thisone flavor. Read more
This outlet of Pizza Hut is simply great. So far I ordered here 3 / 4 times for pizza and I always had good food as well as... great customer service. The staff is always polite, considerate and very helpful. There is no seating arrangement here as thisis a grab and go place. Usually there aren?t more than 3 parking spots but you shouldn't be spending more than a few minuteshere. If you order pizza then you should use their app for all the latest deals. It?s easy to use and convenient. I'lldefinitely continue to go to this Pizza Hut. Read more
This was THE worst pizza hut experiences ever! We ordered for delivery and when it arrived I grabbed two slices and the... toppings/cheese slid right off, the crust was soggy and under cooked. Our second pizza was the wrong crust and under cookedcrust. We had already ignored the fact that when we placed the order online that it wrongly charged us an additional $4.50 forextra cheese (which we did not get) and for additional toppings (which we again did not get, I even deleted one of the meats thespecialty pizza I ordered came with! When we called to ask why the online system was doing that and could we just place theorder via phone so to not be charged incorrectly, the female employee told us no and that she didn't know why it was addingcharges but that we'd have to just figure it out. Needless to say we were not very happy. We had just spent $34.98 plus a tip.We called and said we would like the pizzas re-made correctly and that we would be down to pick them up so that we could bringthe ones that were bad and make things quicker (remember now we were hungry and having to wait more time). The female employeesaid she would do that and credit us for the charge. She then put us on hold. About 5 min later she came back on the line andsaid she could not refund us but would give us a store credit. We told her this would not suffice as we would most likely not beusing them again. We asked to speak to a manager. The manager Alex got on the phone and we told her the same thing. She then putus on hold. We were on hold a total of 30 freaking min. We finally hung up when we arrived at your location. Here we were met bya female employee named Kim. She said she was acting manager. I told her the issue, showed her the pizzas, told her I wanted mymoney back and she told me that she cant refund my money, just remake my pizza or give me a store credit. Then she went in theback and a young man came and spoke with us. He told me i could come back on Thursday (this was on Tu Read more
Disappointed about the addition tax (service fee) because of increased cost of California operations.