Reviews for El Pollo Loco in Rancho Santa Margarita, CA
If it closes at 10 pm it shouldn?t be closed by 9:30. You close at 10 and clean until 10:30 I?ve done the job before this... location is nuts sometimes stop being lazy and work your hours Read more
I love going to RSM location. Rosa is great and always get my order right. Rosa provides great costumer service and always... professional. Great options for vegetarians!! Read more
I eat there for lunch almost every day. The drive thru is extremely fast and the employees have a smile. Good job! And thanks... for a reasonably priced meal. Read more
Went by the drive thru, ordered 2 birria tacos. Took them more than 13 minutes to give me my order. They sent me to the front of... the store where no one came to give my order. 15 minutes had already gone by. I had to get out of my vehicle and go inside toask about my order. Found employees fighting with each other. Arguing and get on each other?s case. Tacos sucked and so didtheir customer service. Over priced meal. This place has always sucked. Read more
I?ve been to this location on 4 different occasions. My daughter a couple of times. Never ate inside, always go through the... drive thru each time. Each time the chicken was dried out, and over cooked?? Each time?? Not being malicious, the people arenice but I?ve had a bad experience each and every time I go to this location, those I served the food to and my visiting,daughter agreed, they overcook their chicken, or served it after being under a lamp too long?? It seems to never be fresh?? Read more
Pollo Loco has been my to go to place for some time now. The service is excellent! Rosa knows my order by memory!! That says a... lot! Always pleasant and efficient since I?m on a timed lunch. Honestly, she?s the reason why I keep coming back! Thank you Rosafor all that you do! Read more
Usually we love this location. Their food is always fresh and good. But the last two times we have gone the chicken has tasted... like rubber! My soda was like club soda...no flavor. We will try one more time ... Read more
I love going to el pollo loco the food is so good and good customer service. Alma is very nice and a good worker