Reviews for Pilot Travel Center in Raphine, VA
Manager banned us for no reason. No, we never caused trouble and always paid. We do not bother staff. We never leave trash. And... left before 9 always. Staff was never the issue, they respected us. The manager herself I felt was targeting us. The banned wasinappropriate. And no one had the number to this woman. We did called customer service as recommend by a man. The representativeon the phone sounded just as confused as us and said that we should have NEVER been banned by the manager. He said he took notesand sent an email to both the store and the company about this unnecessary action. We should be expecting a call to resolve thismanner. I will edit of delete this review once we recieved a response. But, the manager needs to retrained or fired. Cause itwas NOT appropriate. Don't send your poor staff to do ypur dirty work. Especially since they showed kindness. Woman up amd speakto us yourself. Read more
A Semi truck driver stop you get 10 points per gallon of diesel fuel when you purchase your gas here good for free stuff ????... Pilot gives 1 free shower ???? for purchasing 60 gallons of fuels ? ???? Read more
You have to pay shower guy cash to take a shower.they have signs up saying there down. No showers at nighttime without paying... cash. Day time your fine they work regular Read more
Little congested trying to pack too much stuff into one tiny place. But it's nice to have a dunkin' donuts and a Wendy's.... There's a big rig tire repair place here for a trucker so that's nice. Read more
Showers always super busy, it takes about 45min just to get a shower and only be in there for 15 minutes. You need more than 1... person working on cleaning showers when it's super busy like it usually is. Read more
The gas pumps are parallel with the building which makes it a bit easier for an RV to navigate. Small lot though so had to wait... for the outer pump. Inside had a lot of different food and drink options. Easy on and off the highway. Read more
The layout of this truck stop is messy, hard for Trucks to come and go and park, as well as there's no state souvenirs at all... for any tourists (compared to other truck stops), Waited over an hour for an available shower just to be cleaned Been sittingnext to 2 used showers still waiting to be cleaned Cleaning cart was just sitting out in the hallway The staff said they pagedthe guy over the walkie talkies, but then said how the cleaning guy doesn't even have a walkie talkie. So they had to send outanother worker to go find him outside. There's apparently 2 other people still currently waiting to go before we evenarrived. This is ridiculous waiting over an hour for an available cleaned shower. Read more
Absolutely the worst pilot I have ever been at in 20 yrs. My usual reviews I try to be understanding and not be opinionated but... this case should be reported. I reserved parking online for 34 hr reset and arrived Nov.12th, 2022 Saturday evening, go insideto print parking ticket and regretted it immediately but unfortunately had already started reset. Which the reserved spots arein the back for some reason and nobody cared that people parked in the reserves without reservation. I overlooked this at firstbut then ....well here's the rest and I am posting some pics also 1st: Sign on the door that showers were out due to hot waterand plumbing issues, even after talking to the manager no refund for even 1 of the nights, instead told me I could walk 2 milesto the the other truck stop ..take note that suddenly 6 am on Monday morning, not at 4am when I went in btw, but just before 6,its working yet I never saw a single plumber 2nd: women's bathroom out of soap and dirty until after 8 pm on Sunday when rollsof tp was placed on the baby changing table and soap filled...still dirty however until again 6 am on Monday morning 3rd:trashes overflowing even after calling and talking to manager Cathy who only said "ok", trash covered the entire parking lot andespecially at the back lot until again Monday morning just before 6 4th: while checking out I asked price that was ringing upfor an item and cashier argued that couldn't look to see price until transaction was complete, which I simply said I didn't wantto complete until I knew what I was being charged...manager came over and told me the price 5th: pizza and hot foods looked veryold and soda coffee area very dirty until again Monday morning 6th: coolers not stocked and nobody wanted to go back and get agallon jug of water so I ended up getting couple bottles, an hour and half later they had jugs out...no deliveries 7th: wendysemployee working the drive thru and bagging customer orders kept running his hands thru his Read more