Reviews for McDonald's in Rapid City, SD
We understand that McDonalds is busy with the launch of the Halloween buckets but our service on 10/18/2022 was a ridiculous. We... used the app to place our order and pulled into the appropriate parking spot and waited for our food to be brought out - wewaited, we waited, we waited - the cars on either side of us had their food delivered and were replaced by new app order carswho also had their food delivered to them, then we waited some more. At 26 minutes after my card had been charged for the mealwe had to go in to get our food. When the staff was asked what was taking so long for our food, we were told it was because weordered sweet tea and they were out, they would have to brew more which would take an additional 10 minutes. We told them tojust switch the drinks to coke. At that point they made the drinks and the McFlurry. Unfortunately, the McFlurry we ordered wasnot correct. At that point we were tired if waiting for our food and did not go back in to exchange the McFlurry. McDonaldscould have handled this situation way differently. They could have sent one of their runners out to let us know they were out ofsweet tea - instead of that they left us sitting there for almost 30 minutes and we had to go i side to find out what was takingso long. I have used the app previously during busy times (both lunch and dinner rush) and have not had this type of experience.The staff needs better training on customer service for their app order customers. A 26-30 minute wait time at a fast foodrestaurant is unacceptable. Read more
absolutely horrible place to eat at. i would give them 0 stars if i could. very rarely do i get my order right and they... constantly can?t get the order ready on time. I cannot explain how frustrating this place is. their staff is rude and has nocustomer service. I could stand at the pickup counter all day while having managers and employees stare at me without asking ifi need help. DO BETTER MCDONALDS ON ELK VALE. i will not recommend you guys to ANYONE. West main has the best food, greatattitude, and fast. be like them. Please fix this and do better. Read more
I have never been to a place where they have such horrible customer service and absolutely no structure. On top of that they... have disrespectful teenagers working (not all of them) I could go to this McDonald?s for 10 days straight and my order will bewrong 9/10. I have NEVER seen a fast food restaurant that have no remorse especially when they are in the wrong. I hope they cando better. EVERY SINGLE one of their employees including managers will stare at you and not ask if you need any help whenstanding at the pickup counter. It?s ridiculous and extremely frustrating. I do not recommend this McDonald?s to anyone. Theyare absolutely horrible Read more
Hey, it's a McDonald's, so pretty much same same. McDonald's everywhere seem to have greatly increased their prices. Some of it... is supply chain issues, some of it is a worker shortage so higher wages. How much goes to higher corporate profits is unknown tome. I will pay extra so the on-site workers can make a living wage. Let's hope most of the price increases are going to them. Read more
Wanted to update my review. We came at a busy time during lunch. They were very fast at getting orders out. We were missing... part of our order but the staff was right on it and got us taken care of right away. The manager on duty did walk around whenit slowed down to check on everyone to see how everything was. You don't see this very much anymore especially at a fast foodrestaurant. This was a very clean facility and was probably one of my better experiences going to McDonald's. Other locationsshould be looking at what you guys are doing to match this quality and speed. Read more
Always good food Usually hot fries but I blamed the AC in the vehicle as to why they got cold. Great customer service very busy... workers, clean, in order. Love the Caramel Frappe and the plain Sundae with a drizzle of caramel also with dipped fries. Dontknock it until you try it. Highly recommend and on your way out of town directly before the freeway or off when you're arrivingin the case we go in coming from the west and head home towards the west also. Updated and friendly staff. Next to a pit stop ifyou're in the I90 and need a bite to eat and fill up your tank the gas station is also a great place right north of theMcDonald's. Check them out no complaints. I see them once every weeks. Read more
If you like McDonald's, make sure to stop by this location to see the world's largest quarter pounder monument. ???? My daughter... was recently introduced to the quarter pounder by her pop-pop and we just stumbled upon this while visiting Rapid City, she wasbeyond excited! Read more
Excellent quality, service and cleanliness yielded good value during my two visits. This location has deep booth seating to... accommodate large families. Beverage refills may be requested at the counter. Read more