Reviews for Sonic Drive-In in Rapid City, SD
There was hair in my fries and my burger as well. I asked for no Mayo due to being allergic and they still put Mayo on it. This... is honestly not the first time this sonic has messed up with one of my orders. Waste of money and I highly recommend NOTordering from this sonic. Read more
I moved where I had no Sonic?s for the last 12 years. It used to be fresh and great. Not anymore. We have tried several times... and twice the food wasn?t even edible. At multiple locations as well. Really sad the franchise has let it get to the point oftruly disgusting. Read more
I waited for just under 25 minutes after I pushed the red button to give up on anyone taking my order. By then the drive... through had gotten full so I downloaded the app and ordered that way. Food was good, regular Sonic quality. Lemonade wasdelicious. Oddly the ap would not allow me to remove the pickles from my burger, no big deal but strange. I will probablyavoid this location. Read more
I?m pretty sure the drive thru accidentally took my credit card. I went back and walked inside to ask them if they had it, and... the place smelled like the inside of a dumpster on a hot day. It was disgusting. On top of that, it?s the following day and Ifeel physically ill. Don?t go here Read more
9/1/22 I usually get good food from this location but I would like to talk about the one time I didnt. I was in the drive... through and ordered a cheeseburger along with some other things. It took longer than usual but the guy at the window was verypolite and thanked me for my patience. As I drove away I grabbed my burger and instantly noticed it was somewhat hard. I stoppedthe car to check it out and the bun was a rock and the cheese not melted with the patty obviously old and cold. I drove backthrough the window and talked to the same gentleman who apologized sincerely for the bad burger. He assured me they would make anew one which was all that was needed for my contentment. Shortly after he showed up with a piping hot delicious burger and toldme they talked and want to give me a refund. I assured them there is no need as I really appreciate the customer service andpromptness when they realized a mistake had been made. To me as a consumer that's all that really matters. The young man shookhis head and said "listen, we want to give you a refund because we feel it's the right thing to do. That burger should havenever left the window. Please accept it". I nodded, took the refund, and told him that I was very happy with the transaction andwould be writing a review. 5 stars for customer service alone and to whomever the Manager on duty was that night kudos you haveearned my business but more over the young man at the window is grade A+. Good hire on that gentleman and I hope he carries thatsame energy to wherever his career path takes him because it is what success is made of. Read more
Chili cheese tots were great. Classic Coke just the way it should be Cold and fizzy The hamburger on the other side was not! I... ordered a double meat double bacon . The bacon was good but the double meat not a drop juice/moister Nada -0. They wereobviously cooked beyond point.Crispy dry. This is a fast food place people depend on a good hamburger if they don't find it herethey will find it somewhere else. I will come back next week and see if it has changed for the best and i will edit the reviewto a 5 dtar Read more
I don't go there very often due to the diet I follow, but it was HOT today and I wanted something to cool me off. I ordered my... stuff online and then stopped by to pick it up. My wait was minimal, my order was ready for me and delicious and the young manwho helped me was GREAT! I didn't catch his name but he had red curly hair and was very pleasant! 5 stars!!!????????? Read more
I ordered a #1 with mustard and #4 no tomato. The #1 had a coke, and the #4 had a Dr. Pepper. The takeout window kid couldn't... even be bothered to push in the soda buttons on the lid. Not a huge problem, but still that extra bit of good customer servicethat seems to be lacking in these current times. His communication was seriously lacking, and when he handed us our food, heshut the window and didn't say a thing. I wasn't sure if I had gotten all my food, so I sat and waited for him to open thewindow. When he did, I asked him if that was it, to which he grunted an affirmative, and shut the window. I said okay and wenthome to eat lunch. Upon eating my sandwich, I found it wasn't a mustard burger but instead had that nasty mayonnaise ketchupmix, the bun was gross and soggy, the lettuce brown and wilty, and it tasted like it had been sitting there since yesterday. Thenumber 4 also looked old and was missing the onion ring, the reason the sandwich was ordered to begin with! Gross Sonic, gross!I shoulda gone with my gut and gone to Subway but was swayed by the thought of fries, which, by the way, were old and greasy.Gross!! Read more