Reviews for Tim Hortons in Red Deer, AB
Only go here because it's close to my house and work in the morning but they never ask if you have a tims card, they seem... annoyed when you pull it out before paying and after my food was passed to me he just shut the window after didn't even saythanks or have a nice day. Read more
Closes at 10 but if you swing through at 9:30 the guy will just pretend he doesn?t speak English good enough. Or maybe he... doesn?t but if that?s the case why is he there alone? Read more
I go to this restaurant everyday, the staff who takes the order is very rude, her name is Mabel, I told my order as usual and... she did not understand and when I get to the window, I repeated again my order and she is telling to the other co-worker in herlanguage that I am always on the phone with an angry attitude, why do you care if I am on the phone or not..I have noticed sheis always angry, when you meet a person like that early morning when you start your day then even your day becomes bad.. Themanagement needs to train the staff to be more service oriented. Very bad service and attitude. Read more
Last week I came to this Tim Hortons to use my electronic Tim's Card and I was new to using it so I asked for some help with... navigating the Tim's App and paying with my card. I was told that they didn't know how it worked by both a worker and a managerwhich I founder shocking. Finally after 5 or so minutes another manager came and figured it out and assisted me which I was verygreatful for. After ordering a fair amount of food the total price was approximately $2.50 more than it should have been so Itried to explain but they just kept on saying it was not there fault and that they only pushed buttons so they couldn't doanything. I finally gave up and just let them be right but then the worker told me to "use my mind, use my brain"! I got veryupset and spoke to the manager who believe it or not started to take his workers side. After I threatened to escalate it to hisdistrict manager he started jumping through hoops and made the worker apologize. Sad that it took sweeping threats for basicdecency to happen. Needless to say I wasn't very impressed and infact I was left feeling shocked and embarrassed. I will not beentering this poorly run Tim Hortons again! Read more
I always go here to order my coffee and sometimes some pastries on drivethru, when im trying to correct my order from the screen... one of the lady on mic tell some side comment in Filipino language (ang arte ni kuya) she doesn?t know that im a Filipino and Iundertsand what she said. I run to the window to confront her, instead of saying sorry she denies everything but when I look forher manager she apologized very quick.. I try to call the store but they didn?t answer. Hope this thing will never happenagain.. Read more
Walked in to get coffee. Took about 5 minutes before staff even acknowledged i was there, but they were busy with drive-thru... customers. Only thing is, drive thru customers are not the only ones they had. Also, staff screwed up my coffee order (onlyordered 2. 1 With cream, 1 with milk. Not complicated) and then challenged me on my order... like seriously? Read more
. Not great customer service. I think maybe I?m done with the Clearview branch of Tim Hortons. The last six drive-through visits... three orders have been incorrect. Maybe it?s on me to open my bag and make sure what I get is correct but I don?t feel like Ishould have to do that every time. Also Window customer service at the drive-through needs a little change in that the fellowhanded me my coffee blindly as he?s looking into the store chatting with someone behind him not even looking at me handing me mycoffee. I get they do this 1000 times a day but you connect with each customer as they drive through Read more
Food has gone down in quantity. Staff very helpful at this store