Reviews for Steak 'n Shake in Reno, NV
Just got burgers, fries, and sodas from Steak and Shake in Lemmon Valley, NV. TERRIBLE! Their fries tasted like fish, were cold,... and were tasteless. The burgers had too much catsup, and no lettuce. The coke's were watered down. It was awful! It used to beso good, too! All the most delicious burgers were taken off the menu under new new ownership. You are better off going to burgerking. :( Read more
Steak burger was really thin. It was just ok. If they didn't charge so much for it. It would be a great burger. And they only... have drive through and I hate to eat in my car. Thank you but no thanks Read more
Wow. This place used to be excellent. Something special to look forward too. Now it?s gross. The quality has fallen, items taken... off the menu, and the drive thru only employees have the looks that kill. Never again Steak ?n Shake. 0 out of 10. Read more
This is my go to spot for a good quality burger at a reasonable price. It's the thin French fries thats the unsung hero in the... meal. They are crispy but not burnt. Their steak burger is prepared fresh and delicious. Read more
The worst place ever. Watched the so called cook use his phone three times. Each time putting in his pocket, handle my... hamburger, take it out of pocket, checking his phone, pitting back in his pocket, etc. All while preparing my food. When I firstpulled up, I told to hold for a "second". There was nobody in front of me in the drive through. It was 10 pm at night on aSaturday after working a 13 hour day. When he finally got back to me well over a couple minutes, I ordered, pulled up, and couldsee the dive through attendant was still talking and saying goodbye with a finger sign of some sort. Like it was his home boy.Had no concern about his station. After a minute, waiting to pay he came, I paid. Then soon after, that's when I noticed theimproper handling of my food. When the drive through guy came back. I told them, "hey guy has been touching his then my foodseveral times; cancel my order. He got what was called the manager. She came, must of heard me already, and said; "he onlytouched hod phone twice". O my, no wonder this store is so bad. She started to mouth off then dropped the F BOMB, SAID YOUBETTER BE NICE OR I WILL NOT REFUND YOUR MONEY. I SAID WHAT, WHO THE HELL YOU THINK YOU ARE. A lot was said between her and I.Then I called the store manager the next day. He was to busy to discuss the problem. This store is pathetic from too ofmanagement down. DO NOT GO THERE! Read more
We initially went here just to grab some milk shakes, but I decided to get some chicken strips. We sat in the drive thru for... about 25 minutes and there were a few cars in front of us. When we got up, to the window, our food and shakes were readyimmediately. Not too big of a surprise since it was a small order. We drove home and I took a bite into one of the chickenstrips and noticed the texture seemed off. I looked at it and it was completely raw inside. I immediately turned around anddrove back. The girl who helped me out was really nice and refunded me. She said she is training 3 new people right now. I don?thave super high expectations for their food already, but cooked is the bare minimum. I know this is not the new peoples fault,but I did notice an ?under new management? sight out front and it is their fault for not adequately training before putting thiskids to work. Needless to say I will not be returning. Read more
They're really understaffed at this location. It took 40 minutes to get our food, and we only ordered 2 meals. The customer... service could have been so much better, if it was better it would have made the 40 minute wait ok. Food was pretty good. Read more
I had not eaten here in about five years and was surprised to find it had shifted towards fast food. It's probably a good place... to get take out, but was disappointed by the new dine-in experience. No more servers. Order at the counter and they bring outthe food. Just the food. Get your own napkins and straws. It was eerily quiet. Not even a radio. The staff seemed super serious,which feels weird in a restaurant. Half the place was blocked off by chairs or covered in plastic. It felt very unwelcoming. Ithink the food is better than most places with a drive thru in the area, so I would recommend for takeout. If you've been toSteak N Shake in another city or even this one a few years ago expect to be disappointed by the dine in and condensed menu. Read more