Reviews for El Pollo Loco in Richmond, TX
I love their chicken so much. It's my favorite. The service is nice. One of the staff was very nice when I asked if I would get... a drink with my meal he gave me a drink for free. That was sweet. I like the $5 off birthday coupon. The mac and cheese isreally good and the salad is nice. Read more
Go to the one on Mason Rd! This chicken place don?t sell chicken after 8! Despite their closing time being 9pm they notoriously... close their kitchen a whole hour early! just advertise the closing time at 8 then:) they will also spitefully forget your fooditems when you order at 8:07pm because they are angry that they have to do the job they?re paid to do ! AND their chicken is drypick a struggle ! Read more
No other customers, but they didn't have enough chicken cooked. No worries, we will adjust our order.....but they couldn't even... find someone intelligent enough (or less stoned) to complete our order. It's a truly staggering place to visit. Just don't gowhen you're hungry. Read more
I gave this a one only because I couldn't give it a zero. Went in and was amazed that the inside dining was open. I asked the... guys behind the counter if the dining area was open again. They told me yes and they intended to keep it that way. Drove 30 minto my house and back to get coupons. By the time I got back there was a sign on the door that said "Drive Thru Only 11am to9:30pm. I don't know how this place plans on staying in business. Used to be my favorite place to eat! Read more
Came to this location recently and dinned in. I was pleasantly surprised and will definitely return. The chicken was tasty and... well cooked. The sides were fresh. Good customer service. My only complaint is that the bathroom was locked, not sure why. Read more
I bought 8 pieces of chicken and the first thing I see when I open the box is a hair ???????? in addition to the terrible... service they offered me in the drive thru. They only had two chicken breasts available. They didn't have guacamole. I asked formore sauces than they gave me and they didn't want to give me more even though I offered to pay for them. Worst service! Read more
good, fresh fast Mexican food, it's not 5 star restaurant but the food quality was excellent for fast food. bowls & burrito... comparable to Chipotle. chicken fresh on grill, looks very clean & follows sanitary procedures Read more
There is no zero star to demonstrate the quality of the food! Chicken is grilled with no flavor and it?s way below average.... Restaurant is not very clean and counters not wiped, it seems hygiene is not a priority in this place. Tried it once and it willbe the last!! Read more