Reviews for Chick-fil-A in Richmond, VA
A little misunderstanding with our order was quickly and happily corrected. Great tasting breakfasts. Clean dining area.
This place just can't get orders right. I've had two orders in the last couple of weeks missing major items like fries, and was... even given the completely wrong order. Definitely double check your order before leaving. Read more
The best chick fil a within 20 miles! Don?t waste your time going to any other. Been going here since high school and has... remained 10/10 Read more
My daughter and I picked up lunch through the drive thru today and Gigi gave us the best customer service ever! She was so... welcoming and kind! Read more
We stop by this location as often as once a week to pick up dinner on our way. I found that ordering through the app and picking... up in drive thru works well for us. The staff at the drive thru is very pleasant and professional. It takes a bit longer whenpicking up order inside (when ordered through application). Orders are correct (except missing sauce once or twice) andatmosphere is welcoming. Read more
I love chick fil a. The line was long. They were so organized with the employees walking up to your car using their pads to... place an order. Before I realalize it I was at the window getting my food. That's how quick they are with moving traffic along. Read more
Yet another order messed up by employees who don't listen and don't seem to care. Grilled nuggets were ordered because my... daughter is gluten free and got home to discover regular breaded nuggets. So yeah, it's a big deal because she couldn't eatthem. And the drive thru is poorly controlled resulting in frustration for many who go through. This location will no longerget my business, I'm done. Read more
I ordered my breakfast food before 10:30 as to get my breakfast order and when I showed up the women in the striped chic fil a... shirt told me she won?t complete my order because it?s 10:36am the entire point of ordering ahead is so that my meal is ready.I?m beyond disappointed in the service I received today. I won?t be back at this location for a while. She was rude andcondescending about how she communicated what she wanted to say. Read more