Reviews for McDonald's in Richmond, VA
I went through the drive through solely for breaking a $20 bill. An employee came over the radio and said the drive through was... down and to come inside. I go inside and no one is at the register. I order a small fries and a small sprite to go at the touchkiosk with the option to pay cash at the register. It printed a blank piece of paper for a receipt. I wait and wait. After 8minutes I flag an employee down to take my payment. I give her $20, then she opens the register and has two $20 bills and $1bill. Then she says she needs to go get change and left with the $20 bill. Then she closes the register and runs away. Then 5minutes go by and another employee asks why I?m standing there. I said well I?m waiting on change. She says who took your order?I said I don?t know an employee with a gray shirt. She said there is no other employee up here except me and another employeethat walked up next to her. I said there was another woman with a gray shirt. She said don?t nobody have a red shirt. Then Isaid no a gray shirt. The two looked at me like I was crazy and went to the kitchen then came back with a woman with a redMcDonalds shirt and said this is the only person with a red shirt. I told them a ?I said a woman with a gray shirt!? They alllooked at me crazy. By that point it had been almost 20 minutes since I first went through the drive through. Then the womanwith my $20 bill cane back and they all asked her where she was and were like ?Oh, yeah, you meant her?? Needless to say, therestaurant was so inefficient, and employees were confrontational and rude with me and accused me of making up a story, when allthe while I ordered, gave them $20, and never received change, a receipt, or my meal but was pressured by staff to prove what Iwas saying. The most bizarre experiences in any fast food restaurant in my entire life. I will never go here again, and Irecommend that no one else does either. Read more
Honestly the worst customer service. I came to pick up a doordash order the lady acknowledged everyone but me. I had to get her... attention after waiting for so long and when she finally gave me the order she was rude about it. Read more
Made me pull around for my slushie and then after 20 minutes still hadn?t brought it out. The rest of the food was fine but just... annoying they didn?t feel like making my drink Read more
The worst McDonald?s I?ve ever been to in my life, I came here two weeks ago they told me that their machine to meet lattes was... down for cleaning and it would be clean this week. I came in a week later for a milkshake they told me their milk machine wasdown and wouldn?t be fixed till next week. Now I?m here today and they tell me that they?re only excepting cash orders thecredit card machine is now after sitting in the drive-through line for over 10 minutes and no one saying anything. I always seethe staff outside arguing and fighting with customers . Don?t know why it?s so bad here but I don?t recommend anyone ever comingto McDonald?s in Southside Plaza if you have an option. Read more
The drive thru cashier, had a up beat attitude and was very nice, I received my food it was wrong, so I parked and went in, the... sandwich maker felt away and this is what I got a burnt bagel with one piece of cheese should have been two, the bagel was cold,my tea had a after taste and it wasn't good, I didn't make a fuss I just thank you and left knowing I was going to be stillhungry, thirsty and out of a few bucks, the rest of the staff customer service was good its just my bagel won't right???? Read more
The App allowed me to order an item they did not have available. I understand that is not the fault of the location. However... when I came inside to pick up my item, I was rudely and loudly informed "We Don't Have None" and stared at. No offer ofsolution, no suggestions on what could be substituted and no offer of refund. When I asked what they suggested we do, literallythey walked away to pack other orders. While repeating "We Don't Have None" over there shoulder. I have already paid, I'mwilling to take a substitute however I'm not willing to be treated rudely for something that is neither of our faults. Thelocation was filthy, messy kitchen with food, packaging and grease everywhere. The employees stand in a group doing very littleother than seeming to panic at the lunch rush. A tall older gentleman with an accent and dressed nicer than most other employeescame in with a large bundle of money. He directed someone to at least address me and offer a substitution or refund. Iappreciate his minimal help. I plan to avoid this location in the future and I suggest you do the same. Read more
Went through the drive thru and associate kept cutting me off , when placing order, going to fast. slow down and losten to yoir... customers. They forget the six pc nugget. My sauces were open for the nuggets I didnt get and my fries were just thrown inthe bag Read more
This is the dirtiest McDonald's I have ever seen I'm surprised the health department hasn't shut it down. Staff here don't care... what you say and act as it is your fault they got your order wrong. I would stay away from this McDonalds Read more