Reviews for Panera Bread in Richmond, VA
If you want awful food and bad customer service, please come here! I'm a long time Panera customer and this location has... possibly changed my mind, I don't think I'll be giving my money to this place in the future, I've seen better prepared food atMcDonald's. The worst part is, Panera is pretty expensive, yet the staff treats it like low end fast food, please spend yourmoney elsewhere Read more
Your staff member Jane is absolutely AMAZING ?? She saw me standing concerned and asked if everything was okay. I had actually... placed my order at the wrong location and Jane immediately made my order for me with no issue so that i could return to work ontime. She's amazing ???????? keep her!! Read more
I had a pleasant experience. The service was fast. Had to wait a few minutes for the order, not too long. The order was correct,... including special ways to have done to the order and the right temperature. Staff was pleasant and professional. Read more
Ordered for pick up later in the evening, long after rush hour. If you look at the receipt, it says ?modified? in black, bold,... indicating a modification to arguably the world?s simplest order. ?No feta?. That?s it. At the bottom it says ?Accuracy Matters.If your order is not right, please let a manager know?. The sandwich you see there is full of chunks of what? Feta. Called therestaurant to ?let a manager know? (apparently I?m the only person in this equation who can read), and it just rang and rang andthen dropped my call. Lol. They were also out of baguettes, which is hilarious, because that?s the ?bread? in ?PaneraBread?. You shouldn?t have people who can?t read orders, churning out food. And if you do, then someone?s should check theorders (not marked as checked). And if you can?t do that, then pick up the phone during business hours and make it right by yourcustomer. It?s just after 8pm on a Monday. A good hour after the last dinner rush, and a solid hour before closing. Read more
This location has failed in customer service and the way they prepare the food. I ordered a salad in the app. The salad wasn't... prepared correctly. I was given the wrong dressing and to top it off it took them 30 minutes to make one salad. This locationneeds new management. Panera Bread standard do not exist at this location. Read more
Not the best first impression... I ordered coffee and a bagel on the mobile app. They were out bagels besides blueberry, it... would be nice if they would update their app to reflect their inventory. I settled on the blueberry bagel. While I was waitingsome girl passed out on the bathroom floor due to a drug overdose. Wasn't expecting that on this side of town! Will not bereturning even though the overdose wasn't the employee's fault. Luckily police arrived quickly! Read more
Tonight I ordered rapid pickup around 6:30 pm. The chicken Cobb salad I ordered barely had any lettuce, the wrong type of... onions, and added blue cheese crumbles (even though it?s a risk for me to eat them while pregnant but too fine to pick out.) Iorder from this location quite frequently and was shocked to receive such poor customer service! Something needs to change. Read more
Best place. My family went to brunch on Saturday morning. Never crowded and never late served. It's a relaxing and food... tasting good. It's one of best places to go. I gave four stars because I saw bread pieces on the table. Read more