Reviews for Papa Johns Pizza in Richmond, VA
I've had it with this location and I'm tired of calling them to tell them about their mistakes. I placed an order through the... app for a 7:45p pick-up. I showed up at 7:35p to check-in. I didn't expect the guy to turn around and grab my two pizzas off theshelf. When I pointed out to the guy that I'm 10 mins early and had I come on time my pizzas would just be dying on the shelf.To which he raised the pizzas way in the air, looked at the bottom of the boxes and said, "they should be fine." I just shookmy head and walked out w/my pizzas because, well, you can't fix that. What's worse is when I got home the pizza was dead. Thecrust flat, cheese congealing and overall lukewarm. I suspect they made the pizza when the order came in (6:34p) and it was justdying on the shelf for nearly an hour. Read more
I went to Papa Johns today as a Doordash Driver. When I went in to pick up the pizza and said who I was picking up for, the lady... behind the register (looked like a manager) was extremely snarky and rude to me. She told me that I am the 4th person to come inasking for that order. How is that my fault? I tried to show her that I was the dasher and not lying but she didn't even botherto look at my phone. She simply did not care to resolve the issue that was clearly their fault. I called the customer on mydoordash app to explain the issue and she was extremely sweet and told me that she appreciated me going the extra mile to tryand figure out the miscommunication. She called Papa Johns to explain that I was the correct dasher and the employee was just assnarky to her and didn't even offer a refund or another pizza. It really is not that hard to make another cheese pizza. Thecustomer service was absolutely horrendous today and not acceptable. Read more
Delivery driver very friendly. Quality is consistent here. Out performs the other game piece pizza shop hands down.
Restaurant up to normal Papa Johns standards. Order taker was cordial. Food was prepared properly. I used carryout and it was in... good time. I was out of my normal area but I would use this location again if I'm the area. Read more
One star experience at most, ordered a stuffed crust pizza did not get it when I picked it up Do I need to check my order... before I leave? Left a message with a papa johns csr no response not the first time I have had issues with papa johns recentlyonline ordering Read more
We found some sort of thin plastics INSIDE the cheese sticks when we bit into it. At first, i thought it was a fluke but then we... discovered more. This is absolutely dangerous and irresponsible as these were for MY KIDS. Will report ASAP. Read more
Rude service. Pizza is fine. They really put that thing in the box like that. Oh and the guy threw back my Mom's debit card at... her with no receipt. Threw it. Read more
I always preferred another pizza chain to Papa John's, but that has changed over the last couple of years, and this location is... always quick, polite, and helpful! That could be part of the reason why I've changed my opinion on which restaurant I prefer. Read more