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Reviews for Ruang Tong Thai Cuisine in Richmond, VA

D. Robinson 1 year ago
1

So I have been to this place twice and both times have been terrible and with the same staff member, Paul. My first interaction... with this restaurant was about two weeks ago. I placed my order at 5 PM on a Friday afternoon and was told about a 40 minutewait time. I arrive there at 5:40 PM and was then told that it would be a 20 minute additional wait as they "just confirmed myorder." When I show them the confirmation that I received at 5pm “, Paul blew me off and then said actually it would be 30minutes. I told him if they have not made my food yet then I would just like to cancel it and they said fine. Fast forward totoday I once again I'm craving Thai food and I place an order here to give them a try. I order about an hour before I wasplanning to pick it up. On the website I place my order and my total including tax is 39. When I arrive at the restaurant mybill is five dollars higher. This seems strange to me but I was in a rush and couldn't find my receipt immediately on my phone.When I finally get a chance to look at my receipt I realized the discrepancy so I contact the restaurant inquiring about this.The server tells me that the price on the website is different as they use "more expensive ingredients now." Mind you everythingI ordered was just chicken, I didn't upgrade to anything, no special request, so I wasn't sure what he was talking about. I onceagain reiterated well the price on the website is wrong. So I asked Paul to give me an itemize list and he reports that it is"just five dollars." But what was more upsetting was the principle of it. I left it alone but I do want to warn you to justdouble check your receipt that you were quoted as well as what they have you pay in the restaurant. Because no matter how youlooked at it even with taxes there is no reason why there should be such a large discrepancy. Which makes me wonder if they aredoing this to everyone then it seems pretty fraudulent. In regards to food it was pretty mediocre. The po Read more

Marci Fradkin 1 year ago
3

The taste of the food was pretty good and I’ve been to Thailand 15/20 times. I would say the portions were on the more petite... side. We decided to dine in and it was awkward from the decorations to the staff. We might go again but we are not going to eatinside! Read more

Debbie Satkowski 1 year ago
5

I am not too familiar with Pad Thai food, but the food here is phenomenal! The Crispy Pork was absolute perfection! Fresh,... crispy pork belly; delicious, crisp veggies and a wonderful sauce (next time I will not ask the chef to bring so much heat). ThePad Thai noodles were delicious but it was the pork wontons that really wowed me! Absolute Heaven! We went during off-peakhours. Our waiter was also the chef and he was wonderful! He was so helpful; explaining menu options for us. The ambiance ischarming and the decor held our interest all during the meal. I love the televisions from the 60's (my family had one just likethem when I was growing up); the plants are obviously happy and well-cared for because they are big and healthy! This hidden gemis one I will be dining at again.... Very Soon! You really must give this restaurant a try! And order The Crispy Pork!You willnot be disappointed. Thank You to the gentleman for a wonderful dining experience! Read more

Bekki Johnson 1 year ago
5

I love this place. My first visit did not go well but I gave them another chance and I’m so glad I did. The atmosphere is... eclectic and unlike most typical Thai places. Each time I go I find something else I love about it and it truly speaks for theowner. It’s unexpected to walk in to a Thai joint and they’re playing Vintage rock and displaying fedoras, typewriters andthose enormous forks everyone’s grandmother had on the wall in her kitchen and it all just works. The love and pride pouredinto the food here is unmatched. The owner is authentic and genuine and I really can’t say enough great things about theplace. If you’re looking for fast service, don’t go here. But if you have some time to kill while you know they’reobsessing over perfection, it’s well worth the wait. Read more

Harley Custer 2 years ago
5

First time in. We had Thai noodle bowl, pineapple fried rice, spring rolls, and sweet rice and mango. Everything was delicious... and so fulfilling! Will definitely be back! Read more

toni garcia 2 years ago
5

The Best Pad Thai I had in Richmond. Ruang Thong was very underrated, I tried other Thai food that are much popular even drove... to West End but I did not get the authentic flavor I had in Ruang Thong. The staff was very nice and they will make you feelthey love you being there in their restaurant. There's a wait when we were there but they explained they are short staffed andit is understandable but our food came out fresh and delicious, so no complains! Read more

Rachel Woolard 2 years ago
5

This was our second visit but it will not be our last. We tried a variety of appetizers (Crying Tiger flank steak, Tom Ka soup,... a pork salad, and Emerald noodles (chicken). Wait staff was very friendly and it came out pretty quickly. Everything was freshand delicious! We were the only dine-in order so we basically had the place to ourselves, but this is a hidden gem! Read more

Cat Pall 2 years ago
5

Green curry with tofu is spicy but so good. My favorite in Richmond. Forest curry also great