Reviews for Taco Bell in Richmond, VA
The food itself is usually good, but there have been two times where it took 45 minutes to get through the drive through despite... being 3rd in line. One time they had to shut down and just told everyone to leave. The most recent 45 minute experience it wasjust 2 workers handling orders and making food. Also saw someone go in from the line and get their food like 15 mins before usbut we couldn?t back out. We saw over 6 cars leave the line behind us. Staff your store appropriately! Read more
The lobby was closed so I had to go thru the drive thru and it took 45 minutes to get thru. I was just trying to pick up a... doordash order. I'd hate to see how long it would have been to wait on my food if it had been for me. Read more
I ordered through the app but didn't receive my order. Upon getting to the drive thru speaker (after waiting 30 minutes), I was... told someone else picked up my order. Apparently, they also had my first name, and the Taco Bell worker asked if they werethere to pick up both orders for that name (why would the worker ask that??); the person lied and said yes, taking my order. Iwill never order food from this Taco Bell again. Trying to get a refund now, but apparently I have to do that through the app,and there's no direct way to do it. Awful location, awful company... Read more
Just don?t come here. Drive to another Taco Bell. I sat in the drive thru for over 45 minutes to receive a wrong order. The... dining room was locked, and the store was understaffed. I couldn?t cancel my app order so I had to sit and wait while my hungryand tired children cried in the car. The absolute worst experience I?ve ever had with fast food, and that is saying somethingsince my expectations for fast food are incredibly low. Read more
Taco Bell... More like Taco boo...I went to this taco bell and everything was going fine, placed my order like normal. When I... got to the window and paid I saw the Cashier had heard the wrong item and charged me wrong, I had it fixed with no issues.However, after resolving the issue and getting out of line I realized they had forgotten an item. So, naturally I went to getthe $3 item. Once in the store the manager was talking to me, a cook in the back yelled "You better check the bag" to themanager. The manager then proceeds to unwrap and check all my burritos, as if I was lying about missing an item after alreadybeing there 10mins. I have never, ever had an employee stick their hands into my bag after I've received it, especially in timeslike these. I don't know if the mistake they made at the window contributed to this behavior, but I sure didn't like it.Anyways, I got my burrito and went on my way. Sadly, once I got home... The three "Spicy Potato Soft Tacos" were missing theirchipotle sauce.... The only thing that makes them spicy, Now its just a "Soft potato taco" Very Disappointed in the servicetonight. I have never had a restaurant mess up three times in the span of 20 mins, and put their hands into my bag. The one goodoutcome, was a coupon for 1 taco.... with a purchase.... Read more
This has sadly become the absolute worst Taco Bell in Richmond. I?ve driven up many times around 6pm to be told they were... closed or not taking orders. Why is a Taco Bell constantly closed at dinner time? The wait time is excruciatingly long. Thisis not a place to go if you need to be on time somewhere. You will not make it. I?ve witnessed the staff get in screamingmatches with multiple customers on multiple occasions. These aren?t instances where the customer is being rude. Recently thestaff have been extremely combative, unhelpful, and genuinely unpleasant. They are not nice. This is a stressful Taco Bell togo to and I have no idea why the owner is okay with it. It has been this way for months now. DO NOT visit this location. Read more
It?s a solid Taco Bell. It?s always clean. The service can be slow but the orders are always right. If you go inside, they have... touchscreens you can order on. We recently got the new nacho party pack. It?s good and only $9.99. Read more
Yo I'm pretty sure my blind grandmother makes better quesadillas. Next time I'm there I'm rubbing my dingus grease nuts on my... credit card. Read more