Reviews for Tropical Smoothie Cafe in Richmond, VA

Dee offered AMAZING customer service at the counter!! The manager on duty was also extremely friendly and welcoming. Best... Tropical experience I?ve ever had. Amazed at the customer service. Read more

Whoever burnt my sandwich could?ve taken the time to correct when I came in there was no one inside and employees were just... talking to each other. When I called no answer. Read more

Wonderful Customer Service from the staff. currently they can only take cash and they are still nice and polite even with the... difficulties. Plus the food and smoothies was still perfect as usually good job!!! Read more

This Tropical smoothie is hit and miss. The smoothie never taste the same and the sandwiches are either extra crisp or damp and... soggy. Today they had to remake my smoothie twice. It was worse the second time. I took my watered down smoothie and left. Willtry again during a different shift. Read more

Gym clothes to work I couldn't tell who worked here and who didn't. Smoothie had full sugar in it and I asked for half. Too much... going on, too many staff members playing around and standing around. I'll drive to broad st.... this place could use somecleaning, training, and professionalism. Read more

This keeps happening over and over over the last month or so. Im completely annoyed at this point. They keep adding full sugar... to my smoothie even though i say half. And the added tomatoes!!!!!!! I literally starting to hate this place Read more

I went there earlier got mango smoothie from Tamera it tasted like a hint of mango. Turkey wrap was ok at best. I decided to go... back, and the big man, as in tall, took me to the care with the mango smoothie. Oh my Gosh, I loved this smoothie was excellentnot flavorless, and runny. Yummy. He Killed. Give that man a raise. I would definitely ride from across town this. Read more

Last year this was a 5 star review. Today I order what I always do and get to work to see my wrap that should have chicken,... eggs, sauce, and tomatoes (I leave spinach off) only has chicken and sauce. I call and the person on the phone says they willrefund me but is very condescending. More like a taquito than a wrap. Since he seemed to doubt the mistake here are pictures. Read more