Reviews for Tropical Smoothie Cafe in Richmond, VA
The location is somewhat difficult to find. And GPS doesn?t really give to a good route to find this store. It?s located in a... very congested traffic area and could be frustrating to get to and out of the parking lot. Read more
I'll start off but saying I should have checked the reviews before ordering from here. We see traveling through the area and... wanted smoothies so I looked first to set if there was a Tropical Smoothie place since we like the smoothies and quality. However, this place was a disaster. Ordered online and went in to pickup. Stood by the online pickup area and was nevergreeted, which doesn't a big deal. After waiting a while I finally got someone's attention and they were sitting in the back. We drove away and they did got taste right. One was so sweet we couldn't drink it and the other was missing some of the fruit itwas supposed to have. In addition, the labels were swapped and they were both green so we had to taste to figure out which waswhich. We would have gone back but we were on a schedule and called. The manager said they will remake them but we were notgoing back and really didn't want to get another one that was wrong. Beware about spending your money here Read more
I frequent this location quite a bit, however, today I was a little disappointed. I ordered a mocha madness, so my coworker... picked it up for me and it was the consistency of a soda with ice. When I called the store to make the complaint, their responsewas I?m sorry and the call was disconnected. Very disappointed in the product and the customer service. Read more
If I could give 0 starts I would. The worst customer service I?ve ever experienced in my life. The children they had in there... played the entire time, had loud music playing from the back, openly argued about who was going to make my food & about the factthat they didn?t know how to make my quesadilla nor the 2 smoothies I ordered. I was served a quesadilla with no salsa on theside. I didn?t get a choice in my chips they just put sun chips in my bag. I will NEVER go back again. Read more
Customer service is horrible. They all were on the phone, did not greet the customers AT ALL. My smoothie was horrible ( I got... there at 10:45am) my smoothie- Dragon Fruit had so many chunks in it ( the young lady who made my smoothie had her phone in onehand while making my smoothie) she had to remake it Needless to say the second one was no better! They never call your name whenyour smoothie is done, they just put your cup on the counter and you have to look for your name? they had my name wrong It?sDonna not Dana?..it was horrible! I had to throw my smoothie away couldn?t even drink it..No kind of customer service Very badlook Read more
Ive visited this location a lot over the years and I can only remember honest mistakes being made. This time I got a chipotle... flatbread with no bacon but when I got home I got what looked to be 2 pieces of bread barely toasted with I don't even know whaton them. This was a huge inconvenience as I had no food at the house and had to go back out after working a long shift. I sentin a complaint to corporate Monday night and wasn't until thur the franchise owner (not local mgmt) responded to my request. The owner did not even have a copy of my original complaint and after many texts the most they could do was send me an $8 giftcertificate on an order that cost me $13. My time of leaving to get more food was never paid back. If I learned anything it'sthat being a loyal customer meant nothing to this place. I will not be visiting this location again. Read more
Fast, friendly service! My wife and I stopped by for lunch, they were very busy at the time. There were 6 people in line ahead... of us. We were placing our orders 90 seconds later, that's fast! We had our smoothies in 2 minutes, food in 5. The new BBQchicken flatbread was awesome! My wife said her Thai chicken salad was good as well. Read more
This place is way understaffed. It took more than 35 minutes to get just 2 smoothies. No joke.