Reviews for Pizza Nova in Richmond Hill, ON
I love pizza Nova and ordered here often always amazing but today while I was sitting there for maybe 5 minutes they lost 3... peoples orders and then when mine was ready she asked me to pay when I paid right when I walked in she said I can?t have thepizza intill I showed I paid she never gave me my receipt so I had to show my bank statement. Read more
If you guys are temporarily closed put that on the Google because I use Google maps and it?s say you?re guys open I come all the... way for nothing and it?s closed Read more
Great if you like cold pizza. The man at the front was rude and served my pizza cold. COLD. Do not go here?it?s worth it heading... 10 minutes North to the Pizza nova beside Farm boy. Read more
I have never seem a washroom so dirty and filthy in entire my life. If Covid was a washroom, it would be this. The elderly man... (gray hair) making the pizza has no mask on and is coughing while making the pizza. Thank god I only used the washroom, boughta drink and promptly left. Reflects poorly on the franchise name. Vile location.. Read more
Pretty good pizza place but one time they cut the pizza like this lol.
Service is slow. I order a slice of pizza in the afternoon (1-2 pm) for take-out. No other customers were in the store. The... 4-5 guys were busy talking among themselves and talking on the cellphone. Waited over 8 minutes before someone ask me for myorder. I ended up with a warm slice of dried pizza. This is not up to the standard of the pizzas that I have purchased fromPizza Nova over the last 20 years. Read more
Disclaimer: I'm not into bashing businesses on line. Before posting this review I did call the main Customer Service number, but... the nonchalant approach there proved to be a waste of time. Stopped here around 7:00 PM , Sept. 18/20 and picked up a mediumpizza with pineapple & pepperoni, and an order of 10 honey garlic wings. Total for the order was just shy of $25.00 and as faras I'm concerned based on the food quality, I was charged double what I should've paid. With no exaggeration, the crust on thepizza was no thicker than the cardboard used to make the box, the edge of the crust was MAYBE 1/4 inch thick, and the boxprobably had more flavor. The only other thing to note was the oil from the cheese that had collected on the curledpepperoni. When I opened the box of wings there was absolutely no sauce on the wings, but there was a puddle of it sitting inone corner. The "sauce", as they called it, was like water, and so thin I couldn't even get it to stick to the wings. Accordingto Customer Service this cardboard thin crust is the way Pizza Nova makes their pizza, although there was no answer when I askedwhat would happen if I actually ordered a thin crust pizza. They also couldn't explain why the other locations make a regularstyle pizza with a decent crust. When I asked the lady about the wings she was already aware of the watery sauce and said thisis what Pizza Nova uses. As of this writing, the remainder of the "sauce" has been sitting in my freezer since Friday and I canstill pour it out of the dish, so whatever is in it , it certainly isn't honey. My best advice, if you're in the area lookingfor pizza, there are 2 Pizza Pizza locations within 3 blocks, north and south of this place, and at least one othernon-franchise location near Yonge & Major Mackenzie. Save your money and go there. Read more
Very bizarre interaction with delivery driver. First and last time I order from Pizza Nova. Placed an order via the Uber app. I... always tip through the app. When handing over the food, the driver demanded a tip. That's fair. These places don't pay livingwages. When we explained it was through the app, he didn't want to leave without another tip. He said he wouldn't get it viathe app. a) We order on Uber for the convenience. b) No one carries cash anymore. c) Tipping is important but I can't doubletip. d) If the restaurant is short changing you on the tip, please take it up with them. e) Please don't linger at the doorconstantly asking for tips. We tip every time but we can't tip via the app and directly. To Pizza Nova, please pay your driversliving wages. Gas prices are skyrocketing. Car maintenance isn't cheap. They shouldn't have to be worried about getting tips toget minimum wage. Also, if there is a problem with the app, then remove yourself from Uber. Tips through the app should begoing to drivers! Delivery, taxes, and "other" Uber fees alone are 10.8 dollars. Some of that should go to the driver! Read more