Reviews for Dunkin' in Richton Park, IL
First time to this location about 1:30 p.m. on a Monday. There was nobody in line inside or out however they failed to make a... simple coffee with cream and three Splenda. Unfortunately I had to get back on the road to pick up somebody from the airport. Check your orders before you leave. Read more
Poor service & rude attitudes! I've been going to this Richton Park location for many years but I've decided to never go there... again! I like the Avocado Toast. I've been ordering it with bacon for about a couple months now. I go to this location nearlyeveryday. Last week I ordered it, got home and discovered NO BACON! You're charged $1.00 extra for bacon. So, I went all the wayback there & didn't even get an apology from the rude manager. I barely got one from the worker who messed up my order. Then, afew days ago, I ordered it again & the amount of bacon on it was much skimpier than usual. So, I went back, showed the ladymanager who made it how skimpy it was & asked for more bacon. She was rude to me (yelling at me like I'm one of her children; Ijust turned 70 this year) saying, "NO!! All you're supposed to get is just a little bit of bacon! If you want more bacon, youhave to pay extra!" I explained that I've ordered this many times before & there was always more bacon than this! I thought,aren't they supposed to use some sort of measure for consistency in the amount of bacon? Apparently, not. Anyway, she wouldn'trelent. She couldn't just add a couple more small pieces of bacon in an attempt to satisfy the customer. But, she insisted onmore money ($1.00 for extra bacon)! Rather than pay more, I just walked out with a very bad feeling. When I worked at severalfast food restaurants in my youth, I was always taught, "The customer is always right, because they pay your wages!" Apparently,this DD doesn't believe in that principle. If this is how they treat their customers, I'm OUT OF HERE! Read more
I love to get a cappuccino blast from here .My server Autianna was amazing.
Order a Boston style coffee and the coffee did not look like a Boston style. Rude lady says it has 8 creams. No way a coffee... this dark has 8 creams; more like 4. I asked for 4 more creams she ignored me, gave attitude and gave me two. I asked for theother 2 and got more attitude and was told it would cost me. I?ve ordered a Boston from here before that was properly done. Thistime it was not and I know the difference. I order this all the time from DD. I will never come to this location again. Isuggest you if want proper service go elsewhere. Read more
I ordered a ice-cream cake for my son's birthday, It was supposed to be picked up at 1:00 I didn't get there until 4:45 NO CAKE,... it hadn't been dropped off. The worker went to pick it up at the Tinley Park Store, I never got the cake! I was offered 2 dozensdonuts for my party! I got a refund,I had to ask for an apology BAD BUSINESS, I would have been satisfied if the manager offeredme one that was in the store ! They lost my business Read more
This location is a true hit or miss. It's mostly a miss. When you order your coffee a certain way, they make it their own way.... Today was the last straw for me. I order my usual large iced coffee (5 vanilla swirls, 5 creams, and 4 liquid sugars) and atomato, pesto, grilled cheese, add bacon. They got the coffee right but idk what in the world was going on with my sandwich. Igot no pesto and no tomatoes but for some reason it look like they put egg on my sandwich. I am so disappointed. Oh and I didtry to call them but no one picked up. The only reason why they got 2 starts from me is because they actually got my coffeeright. Read more
They are understaffed. May not 100% be the locations fault, the workers just need to be paid fairly . However, this past visit... was among the worst. This location has been nice in the past, there?s been great employees but where are they?! I CANNOT BELIEVEI PAID FOR ?DONUTS? that look like this!!!! The quality has gone downhill. Absolutely ridiculous?.. I might not give this placemy business again and we almost every weekend have donuts and coffee from here. Read more
Nobody likes a burnt muffin! Just had someone pick up my on the go order only to find my orange cranberry muffin is burnt & not... just a little, it?s so burnt I can taste the char, just awful! Then I try to call the store to complain & get an automatedmessage saying they?re not available! And my coffee isn?t good either! This Dunkin is hit or miss but lately it?s mostly a miss!Spent too much just to throw it all away!! I?ll go to McDonald?s next time!! I?m done with the Richton Park Dunkin!! Read more