Reviews for Starbucks in Ridgewood, NJ
Informed the pets n taking my order I have a dairy and gluten allergy. She proceeded to make my order with milk despite this.... Then got upset when I told her I cannot take the drink as it contains milk and as I said I have a dairy allergy. I said itpolite and respectful, everyone makes mistakes and I get it's busy. However she was in response extremely rude and basicallyargued with me over the fact that I had clearly (as pointed out by another staff member) already notified her of this. She wastold to wash out the blender, and I should've known better and just left but clearly she didn't do that very well bc I was veryI'll by the time I returned home. So sorry my chronic illness was such an inconvenience to her. ???????? Read more
Nice starbucks, but has keypad-coded bathrooms. (Basically punishing people who have social anxiety)
Went to this Starbucks location when we were walking around in Downtown Ridgewood. Ordered two drinks that I often order. I... wanted my husband to taste the new caramel ribbon crunch Frappuccino because it is typically delicious. My husband had a fewsips before stating that he was not a fan. I was quite surprised at this because he usually likes caramel and sweet drinks. Idecided to try the Frappuccino and that's when I realized that it was not made correctly. It didn't have the crunchy pieces andtasted quite different than usual. The barista making the frappes had seemed a bit frazzled because she had just knocked overanother Frappuccino so I figured she probably just accidentally confused some of the ingredients and brought it back to thecounter to inquire about the drink being remade. I was very surprised when the manager gave me a hard time and then beganexplaining repeatedly that there was dark caramel in the bottom despite the fact that I had indicated to her that I had had thedrinks several times and was familiar with the taste. With a poor attitude and behaving as if she was doing me a huge favor shesaid she could sprinkle some crunch on top. I said it wasn't about that, the drink was not made correctly. Finally andreluctantly she said she would remake the drink but at that point, frustrated and surprised, I said to keep it and left. Shemade me feel like I was trying to con her out of the five dollars, like some sort of con artist as opposed to an unhappycustomer. What terrible customer service at what used to be such a great Starbucks location. Hopefully things improve. Read more
There's a new lady idk her name I think Jenn or something. but she is so rude and mean. I came to the counter one morning... because my iced oatmilk espresso had ice from the lid to the bottom of the cup but I requested light ice. Also it was a darkamber color and this drink is always very light (I get one every morning for the past 4 months). I told her it has too much iceand is very dark. She responds "so you want extra extra milk" and I'm like... No I want it come the way it always does. "Soextra milk" she says and starts to make my drink. She showed me a blender thing and asked me if it had enough ice and I neversaw that blender before I said yes I think. But after the drink was done it all melted so I had no ice at all, and instead ofcoffee she gave me a pearly white cup of oatmilk. I felt so shocked by her attitude I just left without a word. I don't want toget coffee the days she works. Read more
I came a long way to get there to enjoy a cup of coffee made with their Clover machine.Then I am told that the Clover machine... has been turned off for the evening.This was at 5:30 in the afternoon on a Saturday. The counter person could not give me arational explanation for why the machine was turned off. Read more
Great customer service and great coffee! I love the people who work in the morning especially Mark he is the best! He... remembers to give me a pup cup every time for my dog and he is just great with customers! Read more
Cozy starbucks that was recently renovated. Usually well staffed so not a crazy wait. Outdoor seating during warmer months. 4... instead of 5 because they need more seating inside and no free parking unless you come on a Sunday or before 10a since all ofridgewood is metered. Friendly staff. Read more
one of my goto's when in town, good service, nice location.