Reviews for Blake's Lotaburger in Rio Rancho, NM
If I could give negative stars I totally would!! I called my order in to avoid the line, went to pick it up (an hour later) all... doors were locked. Went through the drive thru and was immediately put on hold. Finally they got to me, let them know that Ihad a call in order and they said I still had to go through the line that was 5 cars deep and not moving. They were very rude. I do understand being short staffed and haven't been to this location since before the pandemic-nothing has changed! You can'teven talk to a real person on the phone. Anyways, I left-dont have time to wait in line for an order that should be ready. Lotaburger is the best, but not if you have to go through this. Read more
Ordered 3 burritos received only 2 and the two I received were so tiny and empty and the looked as though they had been... squished. I have never received anything like that from Blake's it was very disappointing after waiting quite a long time forthe food. Read more
EDITING FROM 5 TO 2 STARS: I love the food here. Unfortunately, the employees were SO RUDE this last time. My burger took 30... minutes and when I asked for a side of onion, I was met with a teenage like attitude. The guy wouldn't get me the onion so Iwent and sat back down. I didn't think I was asking for much so I'm not sure why he was being rude about it. The lady workinghere had a huge attitude as well. These people need to learn how to not take their frustrations out on customers. Completelyuncalled for. I can handle long wait times for my food but unnecessary rudeness is where I draw the line. Not sure I'll comeback after this. Read more
The food is good but not sure if it's just this location the wait time is insane. Green Chile is great here so burritos,... burgers, fries as long as it's topped with our locals green it's great Read more
This place is such a disappointment and the reason why I stopped going to Blake?s. Everytime I place an order online, it says to... bypass the line to pick up?AND everytime i bypass the line, I get sent to the back and have to wait at LEAST half An hour. Thefinal straw was when I went to pick up an online order that I placed an HOUR ahead. I bypassed the line in the drive thru andgot sent to the back behind at least 5 cars. Waited about 20 minutes, and nothing. I parked and decided to go into the lobby,and it was locked at 9am. So I gave up and left. I called the location, and the manager wouldn?t speak to me. She had heremployee relaying the conversation between him and I. He stated they couldn?t do anything or give me a refund. He said ?mymanager said you can come in, and she?ll get you your food? I stated I was at work and could not leave. I just wanted a refund.CAT (the manager) finally got on the phone and still refused to refund me. Told me I needed to call corporate. So I asked herfor corporate number and she said ?I can?t give that to you?. I asked her again and she stated ?GOOGLE IT?. I hope this placefinds better management. I understand being short handed. But the way this was handled is not it. Read more
Food was ok, but what is up with all the flies inside. Not a good experience with flies constantly landing on you and your food.... Staff has little training in customer service. It shows a lack of leadership in this store. I've been to other Blake'slocations and they are much better. Read more
I don't know why the cheeseburgers, hamburgers and hot dogs with Hatch green chile are better at Blake's Lotaburger than those... costing 5 times more at upscale restaurants. They just are. We always ask for double green chile. SO delicious! Please come toLas Vegas, Nevada! Read more
Ordered online via the automated voice, was a horrible experience. Finally got the order through, went to pick it up and drove... home. Got the wrong burgers (no chile, no cheese - BLAH!), called to tell them and they did remake the burgers correctly. While that was good, didn't even remake the fries and rings, so by then my sides were cold. Took forever to get to a manager. Should have at least redone the sides as well for my trouble to drive back to blakes. Don't know if I'll go back to this one. Read more