Reviews for Carl's Jr. in Rio Rancho, NM
I had the jalapeno burger, very good. The service was excellent, they brought my food to me and checked on me later to be sure I... was happy and if I needed anything else. Read more
WAITING FOR OUR FOOD IN THE PARKING LOT? WHY? EMPLOYEE STATES THAT THEY GET INTO TROUBLE. WHEN WE RECEIVED OUR FOOD,ITS TURNED... UPDATE DOWN. NO UTENSILS, NAPKINS ETC. GOODNESS THE WHORST SERVICE FROM A FAST FOOD COMPANY. WHERE IS THE MANAGER/ SUPERVISOR.PHONE NUMBER ON RECEIPT IS FOR A "FAX" MACHINE. WHY DOESN'T ANYONE TAKE RESPONSIBILITY FOR THIS COMPANY'S FAULTS. AND GET ITFIXED. Read more
I have come to this location multiple times for breakfast after 7:00 every time, sometimes well after 7:00 and nobody was there... to help. I finally came by here one last time to give it one more try and someone, to my surprise was here. I placed my orderthey had me pull around the front of the building and now I have been waiting 10 minutes for a sausage biscuit sandwich. I guessI would have preferred you not answer the drive-thru so I could have went somewhere else like last time as I will be goingsomewhere else from now on. Read more
Friendly staff fast service the Angus burgers are absolutely delicious They had us pull around and Park from drive-thru but in... less than 2 minutes they were out with our food They offer diet Dr pepper we also had the western burger and it was also quitedelicious They serve skinny fries they were crispy on the outside soft and hot on the inside and very well salted my sisterthought they were too salted but I liked the extra salt so if you don't like heavy salt ask for light salt Read more
Half way through our order, I stopped, and after deciding I didn't want to shout across from the passenger seat anymore, we went... inside to order. We stood there a couple minutes looking at the menu, already knowing what my order was gonna be. I was juststarting to look for someone to take my order when this girl popped up and immediately apologized for the (not even really) waitand started taking our order. I noticed she had a couple newly healed burns, and as a former fast food employees myself, askedabout them (bacon grease), showed her some from working the fryers on my arms, completed my order and genuinely thanked us forour visit. When our order was finished, another guy handed me our bag and thanks us and was headed out, when Harmony stopped meand ran up with a burger that was missing and checked to make sure both orders of fries were there. So I wanted to say thank youHarmony. It is refreshing to see someone with actual hustle, a great attitude and real respect for their job. In an industrythat is notorious for hiring individuals that have terrible work ethics and attitudes, Harmony stands out as someone toappreciate at that Carl's Jr. Read more
This particular location takes forever to get orders out. I'm not sure if it has always taken that long, but sometimes you can... be waiting up to 10 minutes for an order that has 2 burgers and nothing else. The food is decent, but I feel like it used it bebetter back in the day. Read more
My meal was absolutely horrible. The cheeses were dry, the fries (which were stale & cold) were thrown in the bottom of the box... for my meal, not in a French fry sleeve & thrown over the top of my sons whole meal, also not in a French fry sleeve, no onions,drinks were wrong, there was one super tiny pickle on the bottom bun. Horrible experience. Read more
My order was short of 2 items, I tried calling the number on the receipt, and hear a fax machine. Lesson learned checking my... order before I leave. The most expensive fast food in Rio Rancho. Read more