Reviews for Arby's in Riverview, FL
I've been here 2 times and both times were not great. The first time I went I ordered online and they forgot my 6pc mozzarella... sticks but they put the marinara sauce in the bag. The only other things on that order were a roast beef sandwich and the diablochicken sandwich and loaded fries. Not sure what they thought the marinara sauce was going to be used for. Went online tocomplain that they forgot my food and the next day one of the store managers called me and apologized and said they would giveme the food I ordered if I stopped back in. Okay great customer service, came in later that night for dinner and made the sameorder minus the roast beef sandwich and instead of getting a diablo chicken sandwich they gave me a regular chicken sandwich.Called the store to complain directly and was told to just stop in again and they'll "make it right" Honestly it's not worth thetime to come back in to get it fixed. 2 times in a row was enough for me. I can tell they definitely strive to provide goodcustomer service but with poor order accuracy it's just not worth the trouble of ordering from this location. Read more
Very rude people tonight. Lady in the drive thru taking orders was very snobby and rude. Then at the window all the staff... standing around by the window not doing anything but 2 mean mugging me. Then my order was wrong so I had to go back around justto be treated rudely again when I explained I wasn't given the right order. Normally people are nice here but not tonight. Read more
I'm just hoping that it was a bad day. Food was disgusting. My beef-n-cheddar was soggy. They put all the cheese on the one side... of the sandwich My husband's chicken sandwich was dry. The chicken breast looked like a brown shriveled prune Fries were old Read more
Sandwich was good, jalapeño poppers were good, but the crinkle cut fries were horrible. They tasted stale and we had curly... fries mixed in them. What a disappointment to an otherwise nice meal. Read more
Crinkle fries always our favorite. Sometimes hubby & i want snack we split large fries & the 2fers a money saver. As truckers... over 48 states arbys is best value for good food???????????????????????????? Read more
I wanted to order something special for my Grandfather who lives near the Arby's in Riverview Florida, and I can't express how... helpful the staff was in making sure this delivery was perfect. Victor went ABOVE AND BEYOND to help me create this order (fromWashington state). Customer Service was A+ - thanks so much, Victor & team, for helping make my Grandfather's day! Read more
Jenny at the cash register was really amazing! Great attitude. She personally made sure our order came out right. She is going... to be one of your biggest assets. Management keep your eyes on this hidden treasure. Thank you miss Jenny for being patient andkind. We were so impressed by her we started reviewing the place (really Reviewing Jenny) before we walked out the door. Your anawesome employee and they are lucky to have you Read more
The customer service is awful, especially the girl at the drive thru window. She was very rude, was missing two curly fries. She... basically threw the bag at me and said no your missing one. Luckily I had the receipt, which showed 4. So, she is rude andunable to count. Read more