Reviews for Whataburger in Roanoke, TX
Look, if I'm going to complain on Google for bad service, then I'm going to go out of my way to compliment good service. It's... Halloween. They're slammed in the drive thru. The dine in lobby is steadily busy. The staff is SUPER FRIENDLY. Joshua (onreceipt) was really nice, brought my food to me, really really courteous. Food was piping hot and fresh. This is now myfavorite location, hands down. Thank you Roanoke WB for a great experience, good food, and a moment to relax after a night ofwalking kiddos around trick-or-treating. Much needed comfort food ???? Read more
Always love me some Whataburger. This trip was great because the typically long lines were non-existant. Very friendly staff.
Excellent customer service. As I was walking up an employee was entering the building ahead of me. He was fast enough ahead... where you wouldn't expect him to hold the door open for me but he did. The cashier was awesome and friendly and we had our fooddelivered to our table with a condiment tray. I had to look around and make sure I was in a day food burger place. Staff wasawesome, and of course the burgers were good too. This location is run the right way. Read more
Just wanted to express how proud I am of the young man Mr. Ernest. So respectful. Handed me my food with the most heart felt... smile. The time I needed a smile the most, He was there at the ready. Thank you young man. (And no i ve never met Him before????) Read more
Great experience. How many times do you see the owner of a franchise greeting customers and helping out his employees. Great... friendly staff and owner . Excellent service with a smile serving the food we all know and love. Glad I stopped here . Read more
This is an image of how my food looks after getting it home. I ordered a chicken strip meal along with other item. First I did... not get my medium frys. When the young man went for my fries I looked at my meal and noticed my extra chicken strips were notthere I tell the young man. He goes in tells the manager and she sends him back it to tell she put them in the box and she wasnot giving anything. I tell the young man to please get me his manager and I asked her to please show wher in my order did sheput my strips. She made me go through every bag to find them strips that were not in my bag. She did get me my strips after allmy bags were ransacked. Just very disappointed with the manger searashe basically called a Lier. I love this place but this hasleft a sour taste in my mouth Read more
What a great place. Super fast service...Great tasting burger and Spicy Ketchup was awesome with the fries. A lot of food for... not a lot of money. Staff was SUPER friendly and attentive. They are a well run franchise Read more
horrible, horrible staff. I went through the drive-through and ordered a sausage breakfast on a bun, and when I made it to my... office, there was no sausage. No big deal really but I went through the drive-through the following day and politely let themknow that the previous day they had forgotten to put sausage on my breakfast on a bun. The store manager said well that's weirdand handed me my order with no offer to replace my sausage that was missing the previous day. Again, no big deal. She did saywell this one has sausage on it, and I said I'll check. She then proceeded to tell me to get out of her drive-through or she'sgoing to call the police. I asked her not to be so rude and give me a second to check my order before I drove off. She thenproceeded to call the police. I went ahead and drove off, but I will never ever return to this store again. I like Whataburgerbut the Whataburger in Roanoke will never see a dime from me again. Read more