Reviews for Moe's Southwest Grill in Roanoke, VA
We were given this crusty congealed queso. They didn?t even give chips to go with it. You can tell they scraped the bottom of... the pan to get this. They could have just refunded us and said they were all out. This is disgusting. Read more
The service was very good, the food was great. The manager (I didn't catch his name) was very helpful. A door dash lady came... in and was a little rude but he was very professional. He worked the entire time, cleaning, and helping other employees. Greatexperience as it was only my 2nd time at Moe's. Read more
On September 29th 2022 approximately 8:00pm I?ve witnessed an incident due to poor management to their own employee. I?ve... noticed an employee under distress and overwhelmed this employee when to grab his free drink while an orders was being taken Icurrently don?t blame him for doing so. While he was grabbing his drink the manager has degraded, humiliated and embarrassed himby yelling and saying along the lines you can?t get your drink while we are serving the customers. I?ve noticed the expressionon his face in fury. Just that chuckle he made which stated I?ve had enough considering his breaking point. He walked away fromthe machine and into the back of the restaurant and I?ve noticed him punching an object in the back out to relive his tensionfor my understanding. His manager continues to yell at him and told him to clock out and firing him at the same time. This iswhat we have as managers these days who can not handle an employee in distress and it?s obvious she did not try to understandand notice the problem and she did not give him a couple minutes to calm down and return to his duties. I believe she should beaccountable for the incident and he should have his job back. Both parties are in the wrong but it can all of been handled waydifferently. Management in this restaurant is a disgrace for this franchise I?m not coming back here. Read more
First off, food was delicious. No complaints there, they got my order wrong, but I sucked it up because it was good. But that... was it..Restaurant was filthy. Bathrooms were worse. Doors didn?t lock. At 12pm no salsa available.. staff said they didn?t haveany. Nearly all of the drink machine options were out. Ordered a combo to come with chips and queso.. didn?t get the queso.Asked the girl for my side of queso, she told me I wasnt charged for one. I explained that I ordered a combo, which comes with aside and chips.. she told me no, and wanted me to go back and pay for it. I was never given a receipt so I had no recourse. Read more
Sadly this establishment is the worst or rather second to worst Moe?s I?ve ever been to. The worst is still held by the one in... Salem Virginia. Why Moe?s has deviated from the order while the food is being prepared style I will never know. What isresulting from the change is a less efficient system that not only takes longer but increases the probability of errors. Thisvisit was full of errors. While ordering my burrito I was told the cashier sent my food to the line and it was too late to makeit a meal. He hit a button while I was still talking. To him fixing his error was not even an option. I don?t know how that?spossible, it?s a computer undo what you did and fix it. Our to-go queso was topped with foil instead of a lid resulting in alot of it spilling into the bag and onto the table when I got home. A few years ago I worked at a Moe?s in NC and none of thiswould have been okay. I hope Moe?s corporate or at least this location?s management sees this and takes the necessary steps tofix this franchise location. To top it off we weren?t greeted with a welcome to Moe?s. This was straight amateur hour. Read more
We've been here many times over the last few years, but this was the first time we've had this pitiful amount put into a... honewrecker bowl. The service is still fast and friendly, but this is honestly about half of what we have been usually seeingwhen we get these. One was mine with the amount we usually get and the other was my wife's. Read more
Wow, has this place gone downhill. We visited during the noon hour to find a filthy, nasty mess and only one other customer in... the entire restaurant. The glass look through to make our choices was splattered with old, oxidized food. The floor was litteredwith trash and puddles and despite there being only one other customer in the place, there were only two tables clean enough toeat off of. The staff was bumbling, making us walk the length of the line twice because no one was available to run the cashregister. The food quality dropped off as the cleanliness did, apparently. I will miss the quality we used to be able to get atthis location. Read more
Third time now they've not put in my protein choice for a burrito. For a meal like a burrito you can't even find this out until... you eat it or unwrap the entire thing, which shouldn't have to be an expectation. I suppose it's my own fault for trusting themover and over. I hope this can at least prevent some other poor soul from making the same mistake of giving this place theirbusiness. Heed my warning dear friends. Read more