Reviews for Caraglio's Pizza in Rochester, NY
Love Caraglios pizza, but not the Gates location. Ordered a breakfast pizza for the next day for a work function and prepaid. ... When I showed up to pick it up I was told it wasn?t ready because ?they had a bunch of orders this morning?. Being that I gaveadequate time and paid ahead of time so I could quickly pick it up, felt it was terrible customer service to tell me it justwent in the oven when I arrived for pick up. Very poor organization and time management. We will not be using this locationfor our work functions again. Read more
Great pizza special on Monday and Tuesday.
Ordered a MOB pizza. 1/4 of the pizza had no toppings. I belong to the rewards program but have yet to see any rewards added.
Called at 215pm today for a young boy to answer the phone and disrepect my 70 yead old mother in law and then I call back and... was disrespectful to me. I asked for the manager as we have been going here for years and he said why you need the manager Iasked for his name he said no and continued to be extremely rude and threatening. Read more
My husband and I stopped for lunch and picked up pizza slices to go. They were huge, delicious and quick. Got the meal deal... which was very reasonable. Read more
I was very impressed with the pizza we had the pizza ordered at 6 PM, and it was ready by 6:15 PM piping hot out of the oven I... would recommend highly to anyone in the area who is looking for a solid pizzeria with a friendly staff a reasonably priced menuand delicious tasting pizza pies in the Rochester New York area Read more
I've "ordered" from this place 3 times and 2 of those three times have been a disgrace of customer service. First time I placed... a grubhub order 2 and a half hours before they closed and not only did they take the money out (which was redeposited into myaccount a day later) they didn't even make the pizza, the order got cancelled by them. 2 and a half hours before close for alarge pepperoni pizza with a dozen wings, are you joking? 2nd time everything went through fine pizza and wings got deliveredpretty quick and tasted great. Yesterday was the 3rd and last time that place is getting my business. I wanted to order a sheetpizza for a party I was having and called at 5 which is 4 hours before close. I got put on a 6 minute hold and thendisconnected, then got put on a 8 minute hold and just hung up. Called Mark's, someone picked up immediately and within 1 and ahalf minutes I had my order made and delivered within 45 minutes. If you guys didn't want a 65 dollar order then you could'vebeen more up front about it and picked up the phone and said "we don't want your business". All in all, it's a shame because the1 time I actually managed to get your food it was fantastic, but your service is so below sub-par it ruined the experience forme and just made you guys lose a customer. Get better people to answer the phones. Compliments to the chef for the pizza andwings the one time I had them, they were really good Read more
Ordered online and waited 2 hrs for the pizza to come. We called after an 1hr 15min to see what the hold up was and was told it... was on the way. We get the pizza finally, 2 hrs late and it's cold. I called to complain and was told they only had one driverand they were busy. Maybe if food wasn't so expensive I wouldn't be so upset but come on. We had to heat the pizza up in atoster oven. If you only have one driver, maybe call and give a heads up or don't be so greedy that you take all these ordersknowing the pizza will be late or cold. Lost our business for good. Read more