Reviews for Chipotle Mexican Grill in Rochester, NY
Staff was VERY rude and instead of servicing the customer they cleaned, stood around, didn't acknowledge customers and instead... of taking orders so noone would just be standing around they continued to shift food around without saying anything to anyone.Three customers and myself just decided to leave. So disappointed Read more
This chipotle probably has the worst service I ever dealt with. I went today to get a bowl at 4pm, as soon as a come in there... is two workers in the front. One wearing a long sleeve and the other not. The one without the long sleeves is playing aroundwith workers, singing, basically doing everything but trying o get orders done. I do not recommend no one going here unless theywant to sit and watch a worker sing instead of helping you get your food in and out. Read more
The workers have always been friendly when I go, but when ordering online sometimes the orders get mixed up or made incorrectly.... Never an issue in person though, and the wait around dinner time usually isn't awful. When the order is correct it's verytasty, but has a 50/50 chance of putting me in gastrointestinal peril. Read more
Sunday afternoon 2pm ET Food: great as you'd expect from Chipotle Service: great Cleanliness: terrible. The place was desolate... and the order rack was empty, but more than half the tables inside, & all the tables outside were clearly filthy with food andfood stains. Staff mostly standing around. Read more
I want to start out by saying that this is not a review of the employees, it's a review of management: Walked into the Chipotle... on Mt. Hope around 1:15 during lunch rush to find 1 person on counter, 1 on register, 1 on prep, and 1 doing to-go, and themanager (?) in the back ordering supplies on the phone (talking loudly). There were 3 people in front of me and while they wereordering, the line grew rapidly until there were at least 7-10 people behind me. By the time I was up, the person on registerhad noticed and had jumped on to counter to help. This meant that instead of the line piling up for orders, it piled up forchecking out. I had to wait a good 15-20 minutes after my order was made to checkout. It wasn't until there were 5-6 otherswaiting in addition to myself, before the employee jumped back on register and off the counter. I know that everyone isunderstaffed these days (unless you pay a living wage) but it seems like a strange management decision to staff so few peopleduring a meal rush. Additionally, at no point did the manager say "Hey, I need to call you back and finish this later." to jumpin and help her employees. Got back to work after my lunch break was over and the cherry on top was that my chips were stale; nocrunch whatsoever. Good thing there's a Moe's across the street... Read more
My bowl had hardly anything in it, I counted 5 cubes of chicken. Also had asked for extra corn and extra sour cream and the... picture shows how little I received of that as well(I took this pic before I ate anything in the bowl). Lastly the tortilla onthe side I ordered was rock hard so I had to throw it away. Worst chipotle experience ever I won?t come back to this location Read more
I never write bad reviews, but I had to for this occasion. Tonight I placed an order for pick-up using the Chipotle app for one... steak burrito bowl and a side of small chips and queso. The order was supposed to be ready at 9pm, but I know how places getbacked up, so I?m always patient with this. After about 10 minutes of waiting, I noticed my order (bag) was placed on thepick-up shelf, but I also noticed the bag looked thinner than usual. I opened in up, and noticed my side order of chips andqueso wasn?t in there. I asked the associate if the chips and queso were going to be placed in a different bag, and she repliedby saying ?we are out of chips? and went straight back to doing more orders. I was a little surprised that she didn?t clarifythat while I was waiting for my order, nor did she even offer a refund, but I?m patient. I asked if she was able (atleast) giveme my queso, and she gave me a pre-packed small cup of queso. I was little concerned on why the staff would think it would beokay to pass off an order that was incomplete without offering a refund/clarification, but I was hungry and I let it go. I camehome and opened my bowl, and this is what I saw. None of my toppings were on the bowl. No sour scream, salsa, guac, or beans. I literally laughed out loud when I opened my container lmao. I know the Mt Hope Chipotle is notoriously known as the worstChipotle location in Rochester, but I?m always giving you guys a chance since it?s so convenient to where I live. But I?mconcerned with the fact that the staff would allow this to happen, especially since the location wasn?t busy. Respectfully,management needs to start taking these consistent complaints more seriously. It?s sad to see a location being run like this,considering the fact that College Town is already known for unsuccessful businesses. Read more
The management needs a system to handle busy rush hours Employees seemed a bit lost, very quiet none verbal with customers... coming and going. Read more