Reviews for Dunkin' in Rochester, NY
Literally the worst Dunkin I?ve ever been to. Drive thru wait times are nearly 20 minutes for just a couple of cars. I made an... online order, waited 20 mins and when I got to the pick up window I was told they were out of egg. Awful experience. Read more
Worst customer service I?ve ever experienced was at the location inside the Speedway at 3152 Chili Ave. I went through the drive... thru on 10/6/22 at around 1:20 PM. One car was in front of me. When that car pulled away a voice barely audible over themicrophone said something. I waited , thinking it would be a few seconds. After about 3 minutes, I said hello. The worker in arude, condescending voice replied ?I told you to hold on!? Well, not today sir, or ever again at that location!! I knowcompanies are short handed and people are overworked, but seriously, hire decent, respectful people to represent yourcompany!! If I could leave zero stars I would!!! Read more
Being our neighborhood Dunkin, I wish I could write a better review but I CANNOT. The people are great, but the store is always... out of product or their equipment is broken. And out and broken last for long periods of time. So now I drive to the ScottsvilleRd location where the service is fast, they're organized and don't have the supply and logistic issues that plague the ChiliStore. Why does this store have the issues others do not. Is it poor management; got to wonder. I hope they can get ittogether.... Read more
This place is actual garbage. Basically nowhere to park, the doors to the dunkin are locked by the gas station, so you have to... walk through the gas station to get to it, they don't have almond milk, they don't have the caramel "flavor swirl", and theydon't have orange juice, or any bottled drinks apparently, even though they're literally inside of a gas station. So either Iwas told they don't have bottled drinks for sale, or they somehow ran out before 9am. Having been there once, and ordereddelivery from there, I don't suggest either. Your order has a batter chance of being right and what you want if you scroungethrough your neighbor's trash. Read more
It's national coffee day I bought a donut I didn't get my coffee for free real nice, They charged me for my coffee. It's sad... that there's a big banner right on your app and it should automatically be in the register and all your associates should knowpurchase free medium coffee Read more
Orders are regularly wrong, drive thru wait times are anywhere from 2-10 minutes when nobody else is in line and store seems not... busy (a few times I have driven away after waiting almost 10 minutes, only acknowledged once when I pulled up and asked to wait)and ordering inside is usually a 5-10 minute process for just a coffee. Usually 3-4 employees working, but they seem to spendmost of their time running around trying to find where things are stocked and realizing last moment they are out of half oftheir coffee flavors and food items Read more
I went to get a frozen chocolate and ended up standing there waiting for a few minutes. When one of the employees finally... noticed me, he was very apologetic and even made my drink for free. He ended up making me the wrong thing, but it tasted so goodthat I didn't correct him. Read more
Never has eggs and hashbrowns! Someone need to learn how to keep up on their orders. I got my sandwich today and it was just a... bagel with cheese and 2 pieces of bacon. Didn?t even tell me there was no egg. That Dunkin has gone downhill. Read more