Reviews for Dunkin' in Rochester, NY
They just reopened the place so I thought it would be better. Got a hot latte and went to take a sip, it was COLD. In a hot cup,... but literally cold. Guess it?s still the same old Dunkin Read more
Was told by the same African American lady that the ones are not clean and it be 6:00pm there's no way you shouldn't be serving... hot foods around that time! And it's been numerous of times this same lady has did this to me and my bf! When she's there theovens never work or the ovens are not cleaned???? That's very weird to me and I would like for somthing to be done! Read more
This is the worst place in the universe. It is been years and years and it has just not improved. the food is always wrong and... bad the floor is sticky the counters are disgusting employees not wearing gloves properly. A few of the employees are sweet aspie but there's absolutely nothing they can do to provide a good customer experience. Dunkin' donuts should cut ties with thislocation and distance themselves from it forever. The construction they are doing is not going to improve anything. Read more
Have a 4 hour drive home. Needed to get a coffee and use the bathroom. Google AND the hours posted on the door said open 24... hours, yet the door was locked. Went through the drive through and the lady said they were closed. Either they need to changetheir hours or the lady just didn't want to serve us. Dunkin Donuts do better. Read more
Staff are rude and inconsiderate. I was overcharged for a hot large tea and when I asked the cashier about it he was hostile and... denied his mistake using strong language. First and last time going there for me. People I work with comment all the time aboutpoor service and lack of management intervention Read more
Was told a couple nights ago by a young female that they are no longer serving food for the rest of the night. Suspicious as... that sounded, I ordered Doordash 2 minutes later and physically witnessed my food being made and picked up from the samelocation. I'll give her the benefit of the doubt that she can't handle drive thru orders **and** Doordash orders so she made thedecision to stop in person orders. Wish there was a more honest answer given to me. Read more
It's unfortunate that Rochester has such a problem with its homeless population ontop of its usual disruptors. This Is one of... the only places to get a drive-through cup of coffee in the whole inner city! This particular location needs an influx ofinvestment to tidy itself up. the employees have always been polite, but almost get into an altercation just trying to queue forthe drive-thru because of the different directions you can pull in off the street. Hope they fix this place up Read more
THEY FINALLY REOPENED! ???????? ???? Love these guys and the newly renovated store looks great!