Reviews for Moe's Southwest Grill in Rochester, NY
The customer service here is very nice, the food is delicious and made to order. Try the Kits for Family style options. Welcome... to Moe's Read more
The guy changed his gloves in-between orders, they were very efficient, kept the food area very clean. I was very impressed.
Food was not cooked for how much they charge. Queso sauce was water absolutely horrible ????
food was luke-warm and cold, and I tried eating immediately after i got it in store. employees were out of it and didn't want to... be there. the salsa looked like it'd been there too long, as did most of the food. I went around 6, so it should have been atleast a little fresh. definitely never going to this location again. Read more
If I could give zero stars I would. My wife ordered online for a 6:08pm pick up. I showed up at 6:25pm and my food wasn't ready... yet. I asked why and I was told "we were busy", I looked around and only 3 people were sitting down eating. I asked why it wasan issue because I gave an extra 20 minutes to complete the order. The "manager" came over over told me" I don't know what youdon't understand, we were busy before you got here." Mind you she had her ear pods in and had to hang up her phone call with afriend to come yell at me in front everyone in the restaurant. Another employee was no help to anyone because he was taking apersonal phone call on his phone walking around the restaurant. After tonight I don't Moe s will ever get my business again! Read more
Unprofessional staff didn't seem to want to be there or know much of what they were doing. Kept trying to finish the order... skipping over everything. The guacamole was so brown it was unrecognizable. Restaurant was pretty dirty. Yet they patientlylooked at us when the tip screen came up to pay... no thanks. Read more
I haven't been to Moe's in years due to lack of quality and this time didn't make me change my mind. I ordered the "Homewrecker"... for pickup. I get home and it's barely 5inches, terribly rolled, mostly tortilla than ingredients. What a freakingdisappointment. Had I known this is the quality I should have expected, I would have ordered from the Chipotle across thestreet. And the bag of chips was mostly crumbs. What a terrible experience. Read more
Dirty, food bits everywhere, and our meat was lukewarm. I don't think they have enough heat on the warmers.