Reviews for Panera Bread in Rochester, NY
Great food! And great service! A little pricy for the amount of food you get. But the Mediterranean sandwich and black bean... soup is awesome! I have a free trial of their Sip Club! Which I use every day. But I don't think it's something I big would payfor. I would not get delivery from them again. I've gotten it twice and they didn't put it where I asked and never notified mewhen it arrived. Read more
I ordered 4 pick 2 meals. I used the Panera app. When the food arrived, the order was missing one of the sandwiches and a... beverage. When I called, the gentleman who ordered said he could give me a credit. I said I didn't want the credit, I wantedthe food. He rudely stated that we wouldn't get it unto 2pm, because "it is lunch time and they are busy". I was a littletaken back by the tone, as this was not my mistake and I already paid for it. I order from these guys all the time and usuallydon't have a problem. I would suggest checking your order BEFORE the deliery guy leaves. Read more
Ordered online and they forgot a sandwich and my soup was crushed and dripping all over the bottom of the bag. The only reason I... am posting this is because this has happened more than once. Other Panera's in the area are better. Read more
Online order almost always wrong. Usually missing a side item so I typically just let it go. Had an overall negative experience... with my most recent order however. It was missing a whole sandwich. I ordered on a Thursday and called right away. The associate"couldn't refund same day but will do it first thing in the morning". Gave it a couple days to account for the weekend, norefund. So I went in. No, "sorry for the inconvenience", nothing. They seemed like they just wanted to get me out of there. Infact they were in the middle of refunding another customer for missing their items. Disclaimer:This review doesn't reflect myexperience with the delivery driver. They were fast and nice. But check your bag before sending the driver away. Read more
Very nice staff & customer service. Ordered online & my food purchse was ready before I got there. Literally ordered & 4-5... minutes later it was ready for pickup. Very satisfied 5***'s Read more
I absolutely love Panera. They're food is always fresh, flavorful and yummy! This was my dinner and this yummy, fresh salad gave... me energy to finish out my very long day. Breakfast was this yummy baked cinnamon scone that I forgot to take a picture ofbecause I ate it. ???? Read more
Delicious as always! Fast service. Clean and friendly staff. We ordered the autumn squash soup and my favorite broccoli cheddar.... Also I tried the steak and cheddar sandwich and had them add arugula to it....awesome! Read more
Very nice cashier Very friendly and engaged with me in conversation. I Really like the employees happy and friendly... attitude It's a welcoming place. Great Job employees . I will be back. Read more