Reviews for Pizza Hut in Rochester, NY
Extremely fast service (15 min or less when I ordered recently). All of the food was made just to order and was nice and warm!... I got it home quick and we made short work of everything we ordered. Would definitely recommend trying the new melts! They area combination between the delicious breadstick seasoning and a Flatbread pizza sandwich. Surprisingly addictive. Read more
This is my first time visiting this pizzahut. The food was good and pizza came out exactly on time but the facility looked gross... and dirty. I doubt I?ll be back to this location. Read more
Horrible service and expensive grease. I ordered online and showed up in the expected preparation time. Walked in to the... restaurant and they were beyond dead. Store was clean, zero orders cooking in the oven, and the only food waiting to be pickedup was mine. The old man folding boxes, acknowledged me and said he would go get someone. I'm assuming he doesn't use theregister for whatever reason. I heard people talking and making noise in the back, and when they were told they had a customer,I heard someone say "they're gonna have to wait, I'll get there when I get there." I understand a little stress if maybe it'sthe middle of a Friday dinner rush, but this was 1pm on a Saturday afternoon and they were literally doing nothing. I stoodthere a couple minutes and no one came up to give me the food I ordered even though I could see it on the rack ready to go. So Ileft. I thought their first job was customer service. Good thing I hadn't paid yet. Curious how they will stay open if customersaren't a priority and I'm not able to pay for my food because whatever is going on out back is more important?? Ordered the samething from the competitor down the street. Not only was it cheaper for delivery than pizza hut carryout, they're nicer as well. Read more
The pasta was disappointing. It was dried out, had little sauce on it and was burnt around the edges. The pizza was great... though. Update 01/03/22: On 12/09/21 I received a response from "The Owner" asking for my contact info and they would "makethis right". I sent them my contact info and a picture of the remaining pasta. As of today, I have not received a reply. Read more
Pizza tastes like moldy bread very thin hard crust second time I got a bad pizza from here first pizza was great in the... summertime not sure what?s been happening I?m disappointed I?m afraid to let my daughter eat it. Read more
I frequent here once a week and it?s al because they have the BEST pizza around!! I order through the app and my pizza is ALWAYS... done on time and sizzling hot how I love it with the perfect amount of toppings!! There?s nothing better than a perfect sliceand trust it ain?t so easy to find around this town, so once you find the perfect spot you hold on to it!! Read more
Good and fast service. Love the seasonal specials. Recently tried the popper pizza and the breaded chicken wings. Both were... amazing. The wings with the ranch was an amazing combo. The pizza is cheesy and the crust was really good Read more
Loved the new melts, the food came hot and pretty fast. I love pizza hut they always get it right.