Reviews for Rachel's Mediterranean Grill in Rochester, NY

DO NOT EAT HERE! We tried this place. First the people who work there were clearly high. The food was even worse. The pita was... beyond stale. The chicken was undercooked and we had to throw it away because we didn't want food poisoning. The fries werebasically raw potatoes. I had to chomp threw them. They also obviously went straight into the trash. BUT HERE IS THE WORST PARTThe managers are complete scumbags! I went up to notify them and to ask for a refund. The 'manager' either didn't know what hewas doing or he didn't have the authority to issue a refund because he was on the phone with someone else explaining thesituation. I waited while he spoke with him. Finally they said I would get a refund. They asked for my receipt number orsomething because they said they couldn't do it right there but they would process it in the next couple of days. NOPE! Justload to my face. Honestly, serve me bad food. That's fine. But lie about issuing a refund? Scumbags. PLEASE STAY AWAY!!! Read more

Good food. Clean establishment. Unfortunately the ice machine had no ice and the woman's room was out of order. Limited menu.

I absolutely love this place. But lately I have not had good experiences at all. I have been getting smaller and smaller... portions but the price has gone up. And the quality of the gyro especially has gone down the past 2 months. They also have beenclosing before their posted closure time. The store says open, the sign says open, but they lock the doors and take up all thefood long before their "closed time". Guess that speaks to their current work ethic and care for the customer. They also turntheir phones off before closing time. If they're going to lock the doors and take away the food maybe change the closing time? Read more

Looked great! Was so happy to find this place and try it, till I sat down and opened the lid to find this crawling all over. I... think I?m gonna vomit. Jesus, what a way to kill an appetite. I?d stay far away from this place! Can?t speak to the otherlocations but this creature in my salad so did not work for me. The chicken would have been enough protein - thanks Read more

Falafel salad was delightful. The humus was wonderful, too. The only issue today there was very few drinks in the cooler and the... soda fountain had no ice at 11:45 am. Management needs to work through these issues. It seems like items are always missing thethe first thing between 11 am and 12:30pm. We love Rachel's its disheartening when the drinks are not available or ice. Theworkers are doing their best. Read more

Today was the first time I came to eat at Rachels been seen on TV quite a lot lately so I decided to try it out . Employees were... high, Told them it was my first time there and the employee didn?t request anything off the menu Or explain anything to me.Placelook dirty ,counter?s dirty ,tables dirty ,Pepsi machine dirty ,floor disgusting , I ate half my salad and noticed even theRoma Lettuce wasn?t washed properly! Was so disappointed !!!!!! Read more

Low quality food, minimal taste, and cold (minus the fries). The portions are not worth the price. The falafel was super... disappointing and flavorless. The employees were not super friendly, but weren?t terrible. The fries were the only good thingout of everything. All in all, not a great experience and won?t be going back. Read more

We got a lettuce salad with gyro chicken and it was really good. The portion was large and price was reasonable. The person who... served us was very friendly and helpful. Read more