Reviews for Tim Hortons in Rochester, NY
Didnt have the steak and cheddar panini! They were closed the other day!
Really great donuts! The best I have ever had. Delicious coffees too.
The donuts were excellent. The southern voice girl at register was rude to the customer before me, and us. The girl in the drive... thru let us pull forward to give order, and she wasn't sure how to do that and take the next order. She was trying to explain tostaff the situation and it seemed chaotic for her. She remained calm, nice and I told her I'd just come inside to order.Everyone was polite but the lady at the register. The timbits are 5 star, everyone was 5 start besides the southern speakingwoman. You can have a bad day, a bad moment, but in customer service, act right!!! Read more
Everytime I go here they have rancid tasting coffee because they are nor cleaning their equipment properly. The old oils from... brewing are left to sir and build up and it creates a nasty sour taste. Read more
Normally they are very good, but this morning I went through drive thru and they gave me the wrong sandwich. I had ordered a... bacon, double egg and cheese on a plain bagel. I got a sausage, double egg and cheese on a plain bagel. They also gave me ahashbrown when I had ordered a vanilla dip donut. I tried calling 2-3 times trying to talk to someone, but the phone just keptringing and ringing. Read more
I've been hearing for years that this blows Dunkin Donuts out of the water so I was eager to try it while traveling where they... are because I find Dunkin disgusting. It is identical to Dunkin' Donuts. If you like 1, you'll like the other unless it's justabout brand loyalty. I wouldn't even be surprised if it was the same company like Krystals/White Castle. Everything was justbland and meh. They even managed to make an everything bagel with onion cream cheese relatively tasteless. Read more
Oh how I miss Timmy Ho?s. They don?t have these in the south so I need to get my fix when I?m here. The Mocha ice coffee was... excellent and the snack wrap was phenomenal. Service was quick and efficient. Tim Hortons needs to come to the south! Way betterthan Dunkin. Read more
Horrible customer service. Food was cold and I was given my order in 4 different bags for four items lol. The staff had one... knowledgeable human I feel bad for them having to pick up all the slack of each and every incompetent bag of bones lingeringaround for a lousy wage. Good luck Tim Hortons hopefully more of your scummy stores close down we don't need you or coldstone.?? Read more