Reviews for Dunkin' Baskin Robbins in Rock Falls, IL
I totally enjoy being screamed at by the people in the white suv this morning that stopped in the middle of the road to let a... worker out. They're are plenty of parking spots, use them. Then the employees ride followed me screaming and throwing things outthe window. If your employee can not control her guests while on company property then maybe this employee doesn't need to behere causing issues for your company. Update. Dunkin prefers to employ angry people and let them have any code of conduct theyplease. Screw this franchise owner and dunkin. Read more
Employees stood around talking, we were told lobby closes at 7:00pm and we needed to finish up and leave. I will not go back.
Coffee was great think the girl at the window was having a bad day though.
What terrible service. We went inside and waited for 10 minutes just to order. Meanwhile they processed 15 drove thru cars while... we just stood waiting to order. How stupid. Don't bother going into this place. Read more
Worst customer service ever the manager was rude as all hell in the other gals working behind the counter we?re on their phones... barely working I don?t recommend this place if you want quick speedy and reliable service I didn?t think it would take so longto make a drink stood there for about 15 minutes before I got it when they took my order the manager was snotty about it Read more
Awesome and wonderful and exceeded my expectations! They were out of the cappuccino blast this time so I ordered a mocha frappe... and wow so excellent. I need to get over this way more often!! Also I ordered the maple bacon croissant and it was amazing!!Just the right amount of breakfast-y goodness and the flakiness of the croissant was perfect!! Thank you!! :) Read more
We stopped here for breakfast on our way out of town on vacation and I was pleasantly surprised by how friendly the employees... were! I could tell they were busy but the woman who helped us at the counter was cheerful, double-checked that our order wascorrect, and was very efficient! I appreciate this as I?m lactose-intolerant and it?s very important I get milk alternatives inmy coffee. This doesn?t always happen at other Dunkin locations, but not only was everything correct, my avocado toast was thebest I?ve had at any other Dunkin location. Kudos to you! Read more
Was the best experience I've had here didn't catch the girls name but she's blonde. And she says love alot.. coffee was... very fresh and she's showed great costumer service!.. great job!!!! Read more