Reviews for Papa Johns Pizza in Rock Hill, SC
Do not go to papa johns on celanese rd in rock hill sc poor service no sauce on the pizzas at all only around the top. Manager... lies and so does the employees. Awful pizza Read more
Went for carryout, took a few minutes to figure out, after telling me my order was not in the system they spelled my last name... wrong. I also mentioned the woman who helped me didn't even pronounce Celanese correctly. Cashier told me that when they aretoo busy to answer, it goes to an answering service in Portugal!!! Read more
Ordered delivery at 9:20 PM. Waiting on food till around 10:45 and was very confused since the papa tracker had not updated yet.... Then, at 10:47 the tracker said "order cancelled by doordash" even though I never ordered through or interacted with doordash. Ithen called the store to check on the location of my food and if it was still coming. I was told my order was just picked up andon the way. My food did NOT arrive at my home until 11:25 PM. My food was ice cold, and was not even fulfilled correctly. I thencalled and waited... and waited... to speak with a manager. She finally answered, when I presented my problem she cut me offfrom speaking and was very rude. Very unprofessional and acting like it's my fault. Horrible service, and absolutely horriblehorrible manager working at this store. You'd do well to fire her and get someone more professional. 0/10 stars, won't orderfrom this place again. EDIT : The manager told me she'd issued a free order to my papa johns account, but she lied just to getme off the phone. She in fact issued nothing. Read more
Have done multiple (very) large orders here and they've always been great. Got pizza for the family tonight, and I made a... mistake when ordering on the app (forgot to select no cheese). When I went inside to get the right pizza, the manager wouldn'tlet me pay for the new pizza even though it was my mistake. Very kind. They're probably understaffed like everyone and verybusy, but doing a great job. Read more
This use to be a really good store but in the last few years it has gone down hill. No one answers the phone. I tried to contact... them with it on hold for 35 minutes. When I went in after waiting over a hour for some kind of update on my food I asked aboutif they answer the phone and the employee (who was nice) said that they were told by the managers that if the phone rings toignore it. This is not the first time I have heard from a employee there that they are told to just let the phone ring Read more
Absolute garbage service! 1 pizza took almost 4 hours to be delivered. Manager refused to answer the phone and set them to... answer with the automated ?We?re Closed? at 9pm, even though the store is open until midnight! This store is consistently latewith deliveries, delivers cold pizzas, and overall horrible customer service! Read more
Worst pizza ever I?ve had better $1 pizzas than this I?ll never order from them again
I want to give 0 stars. Called to order on my way there and I was told the wrong price for the current special and was told the... drive through window was closed and the person was very rude and rushed me off the phone. I decided to go in and order directlysince I couldn't charge my phone and place an online order. When I walked in the store there was 5 employees cutting up. Theyasked if I had ordered already and I said no. One young lady was prepared to take my order when another lady said that they wereonly taken online orders only. There was no sign on the door to say this and also the drive thru window was working. Shebasically wouldn't take our order. I walked out and went to Harris Teeter when the same lady walks in from PaPa John's and ismaking groceries. Now did she not want to take our order or did she have to leave to make groceries. Decided to go across townto the other PaPa John's who took our order with no problems. What's the difference?? Read more