Reviews for Charleys Cheesesteaks in Rockford, IL
Dianna, Marvin, Jakhyia where great I?m a customer that don?t visit frequently but there where great and very helpful Marvin was... great on giving understanding on the menu but the girls was great on the grill Read more
Small menu, but that's not a bad thing. Good food, and friendly staff.
Food was great except forgot a side garnish and took a little longer than expected with about 8 employees working. Food is... usually good though as it should be they make it fresh. Read more
Please do not eat here!!!!! Especially not this location!!!! If i could give it 0 stars i would! First the food was DRY &... nasty!! Then my order was incorrect and i was missing items. I called up there to speak with the manager i was told she wasbusy.. then i asked if they could take down my number so that she could call me back , they said no she doesn?t have time forall that . THEN i asked for corporates number they said they don?t have it. So i asked for the lady?s name that was on the phoneand she laughed i said ? excuse me ma?am may i have your name please so i know who i talked to ? ( i had planned on calling back) she then said ? huh ? i said may i please have your name she simply hung up. I called back 2x.. the first time no answer thesecond time once someone said hello i asked to speak with a manger and she hung up. I ended do a feedback on their website underrequest and I?m waiting for someone to reach back out via phone or email because this was ridiculous. So food 1/10 and customerservice 0/10 !! Read more
My wife and I entered this business about 11:00am. One of our stops when we're in the Rockford Area. After ordering our food my... wife dipped a fry in her cheese and it was cold. I went back to the counter and asked for Hot cheese like we always get. A ladywho appeared to be the Manager came out the side door and said "The cheese has been on for an hour, What do you want me to do?"I didn't know it was my problem as a customer to make sure food items were Hot. Very Rude. Im only giving 1 star bit No starswere earned. And my business is gone. You don't deserve it. Read more
Bad. I got the old skool philly steak it was alright but not for the price, kids work there and they have attitudes. I ordered... my son the chicken Philly meal. First they forget the whole meal and then they gave him undercooked chicken tenders. I won't eback here ever again. Read more
First time trying this place, and I can't wait to go back. I orderd the regular size veggie delight sandwich and it was so... yummy!!! I was nice and full after that sandwich. Staff was very nice and friendly. Place was clean, great experience!!Delicious Read more
Food is always delicious. Staff is friendly This location is always clean. Although they dont have dine in currently.