Reviews for Jimmy John's in Rockford, IL
Bread at this location isn't cooked to the same consistency as other locations. Always seems a bit overcooked or day old. ... Need to tweak their settings I think. Read more
Always 5 stars for THIS location. Every shift has been great about my food allergy and I haven't had a issue with my meals from... them in the last 3 years. Staff is always energized and friendly. I go out of my way to come across town to get here. Read more
Alexis is amazing! I went this morning and she was prepping bread for the day, making sandwiches, running the register-master of... multi-tasking being the only one on the floor. It was early, but she was working her tail off! I just wanted to give her a shoutout as you are lucky to have such a rockstar team member! Great job, thanks Alexis! Read more
I ordered my food at 3:20 did not get me food until 5 pm with a missing cookie . When I called and wanted a refund they kept... denying me saying it will only be ten more minutes or they were not allowed to give me refund. The manager on shift lily told meno to a refund because the driver was the best one and she?d rather trust him than an upset customer . Never ordering here again Read more
Absolutely disorganized. It's not like I expect a lot from underpaid food service workers, don't blame them for Management's... shortcomings. That said, I've never been to worse Jimmy's location. The only team member on shift (Saturday afternoon) whoseemed to have their act together was a very nice girl with green hair. She was clearly working prep, not her job to tend tocustomers, but was still running around correcting every single other team member's mistakes and apologizing for them. Poorgirl, hope she gets the recognition (and pay! ) she deserves in comparison to her co workers. The most jarring part of thetransaction was the cashier. He logged into the register and proceeded to stare at the wall, not addressing anyone, for quitesome time. When he decided he was ready, he asked to help the man directly in line behind me (not that I was off to the side, Iwas standing directly before the register) instead of addressing me. Very strange and infantilizing, even the man who wasaddressed seemed taken aback. In addition, it seemed quite a few people before us had gotten the wrong orders. The cashierdidn't take down a name or give us a number, so that checks out. Others still had mistakes with their orders, so the sandwichbar employees were not excluded from the disorganization. All in all, this team needs a lot more training and management,green-haired gal excluded. Very disappointing. Read more
Ordered a sandwich while working at a location not even 5 minutes away. The delivery driver said he was "confused" because it... was a business address. So instead of calling me, the driver continuously circled the address. Took 30 minutes to deliver to anaddress 4 minutes away. This is the second time in 5 years I have ordered from this location. Thought I'd give them a secondchance. Never ordering from here again. Read more
Usually they are actually pretty fast. I ordered on the APP and out did not go smoothly. When I got there only 1 employee was up... front and he was trying to fill a catering order, I felt bad for him. Management probably shouldn't have people on breaks duringthe lunch rush. It's not cool that a sandwich took 20 minutes but I couldn't complain while the manager was finally helping thispoor guy get caught up. Read more
Always get a unwich. Delicious and custom.