Reviews for Krispy Kreme in Rockville, MD
Absolutely sparkling. The cleanest restaurant I?ve seen anywhere. I walked in at 3:15. Every employee was busy cleaning the... store. From the production crew hosing down the glazing conveyor to the cashiers wiping the coffee makers, not one person wasstanding around. Donut ballet. The case was perfectly stocked with donuts. Every table wiped down. All chairs pushed in.Napkins full?Friggin tight!! If they can keep the shop that clean, they can damn sure make tasty donuts. And that they did. Read more
Donuts are excessively sweet. Not terrible but not worth coming back for. Service wasn?t good. Staff was awkward and not adept... with greeting or generally communicating with customers. Their frozen drink machine was down. Saw another customer dumping theircoffee out in the parking lot. This is the last Krispy Kreme in the area and by the way it?s run wouldn?t be shocked if this oneshuts down too. Factory thing where they make the donuts is cool. Wish there was a schedule to know when there will be freshdonuts. Read more
OMG! This place is the bomb?? the donuts are always fresh. I always eat more than i have in mind. They practically melt in your... mouth. Their plain coffee is also one of the best I have had. Perfect combo with donuts. :) On other hand, customer servicecould use some help. Lack of attentive hearing on drive thru :( Read more
Tasty and fun! My favorite doughnuts are the Chocolate iced custard filled (Boston Cream) and Jelly filled. The special... doughnuts are always fun to bring home and try with the family. The new Easter special were not as filled as I would like, butenjoyed the size and chance to try something new at Krispy Kreme! Read more
Its not easy to find a Krispy Kreme nearby so we could not believe our luck while visiting the Rockville area to find one and we... immediately went in (there is a drive thru) and ordered some strawberry donuts with coffee. Delicious?they didn?t last long andwe regretted not picking up several more for our trip home. Read more
Unprofessional and incompetent serving staff delivering a disappointing experience! I spent 50 minutes ( round trips) returning... back to this store after getting off work from a 14 hour Law Enforcement job - finding out there were 'Thumb Prints' indenturedon the inner ring of each donuts when I got home. (Totally disgusting). These donuts were for my son, it was one of his birthdayrequest wished for his 10th birthday breakfast with his siblings the very next morning. He was utterly disgusted when I openedthe box and saw those thumb prints. So, I took the dozen back to the store and asked for a refund and the manager (Shirleen)said it would take up to 35 days (35 days?? OMG) to see a refund credit back to my CC. I should've known something was peculiarwith the associate standing behind the glass counter when I first came in the store and she stared at me. I initiated bygreeting her and politely asked to get a dozen glazed and she pointed to the cashier and said "Go pay, and donuts will bethere." My initial and quick observation; the donuts were still in perfect shape while they were still in the tray inside theglass countertop prior to being placed in the donut box. I believe the evening Crew including the manager I dealt with were notfriendly and had terrible customer service skills. I've never had such rude attitudes and awful services from another KK shop.Extremely disappointed! Read more
What a great store! We love watching the donuts move along the conveyor belt and under the wall of icing! The dining area is... fairly big and always clean. Plus, the employees are very nice, and the lines are short and move quickly. My only down pointis that the last few visits the floors have been sticky. This doesn't effect my rating though, since the service and the foodare excellent. Read more
My son requested donuts for his 6th birthday party, so I knew right away that we needed to come here because they?ve always been... the best when it comes to major donut chains. I was super excited to find they now make minis!! Especially since basic iced andsprinkles were and option. I was sold immediately. The kids enjoyed the donuts. And more importantly, I enjoyed them too! Imean they really hit the spot. Their donuts have always been so light and fluffy in a way I?ve never found anywhere else. Mypersonal favorite is chocolate icing with sprinkles. Read more