Reviews for Saltgrass Steak House in Rockwall, TX
Great experience tonight for dinner, from the hostess, to our waitress, and even the manager all we're very friendly and... helpful. Tip of the cap to the cooks, our steaks were cooked perfectly, and full of flavor. We give it the ???????? up We willbe back Read more
We had lunch on the 4th of July. We made an appointment and only had to wait a few minutes for our table. Our server was very... polite and made sure to refill our drinks. There was a lag in our service at the very end so not sure if it was break time orjust being busy. Food was good and the atmosphere was nice. Read more
My son and I visited Saltgrass on 6/28/22. The hostess greeted us and sat us at a booth. Our waitress took our drink order and... asked if we would like any appetizers or if we had questions about the menu. My son ordered chicken fried chicken and I orderedthe ribs. Waitress brought out our drinks and bread. We asked for extra butter for bread. We waited for a good 10 minutes andshe never brought the butter. Not a big deal. My son and I start looking around for her and notice she’s in the kitchen areahaving a snack and chatting. Approximately 23 minutes after placing our order she brings our food. She asked if there wasanything else and I asked, again, for the butter. She stops off in the kitchen and chats, pops a few more snacks in her mouthand then eventually brings the butter. I let her know at this point I am having trouble getting the meat off the ribs… theyare dry and tough. She tells me to try using my knife in a very condescending way. My son looks very uncomfortable at herrudeness. Not wanting to make a scene and embarrass my son, I politely smile and tell her I will try cutting the ribs with theknife. She returns in about 15 minutes with our check and asks if we would like to order dessert. I tell her we do not care fordessert and point out that I had a very difficult time getting much meat off the ribs. I also asked if she could bring me anymoist towelettes for my fingers bc… ribs = messy. She informed me that Saltgrass does not provide wet wipes and invited me touse my water and the linen napkin (again, very snarky). Bottom line- she brought our check and I was overcharged for my lunchentree. When I pointed it out she argued with me about the charges even after I showed her the price discrepancy on their menuand she then pointed out that the manager took 25% off our check bc I was unhappy with the ribs. She refused to take the card Iwas giving her and gestured towards the ticket holder and told me to put it inside and she would take. Very disa Read more
My steak was perfect! The cut was not thick but presented a fair value given the sides. I had the ribeye, right amount of... marbling. The steak was seasoned well, I didn't have to add anything, not even steak sauce. My mac and cheese was simplydelectable. Worthy of a repeat for sure. Read more
I have never in my life had such terrible service. Orders curbside pick up. Drive 30 minutes in traffic pick up order that we... confirmed 3 times. Order brought out ticket was correct I them drive 30 minutes home open the bag and it had an appetizer I didnot order & bread. So I call the manager & suggested they use one of many available delivery services to deliver the correctorder. Donna says they can’t do that but she can give me credit for my order. I said how about my gas my time. I said I havenever in my life had such poor service & a manager named Donna who then says I can give you credit but I won’t listen to youyell at me. Yes my voice was raised but how do you think that made me feel after everything I just described. I will never go tothis restaurant again. We even have our semi annual dinners there I take clients there but no more. So this cost them a lot ofbusiness. This is so out of order I ordered two full dinners & sides this is what I got home with ???? Read more
Food was good my steak was very tender but could've use a little more seasoning though. Our waiter was awesome and his helper.... Overall Great staff. My 7 yr old wanted to try a pepper kmsfl. Read more
Food was SO GOOD, definitely exceeded our expectations. We got exactly what we ordered and our waiter Brandon was super... attentive. Food was cooked to perfection and tasty as hell. Place is a little expensive but definitely worth it if you have alittle cash to throw around and you're hungry! 5/5 stars from me! Read more
Yum yum yum. Always a great experience when our family dines at a Saltgrass. This location in particular is amazing. The service... here has always been great and quick. The food has always been scrumptious and cooked to the perfect temperatures. I’m a fanof the shrimp cocktail and the wagon-boss top sirloin; but everything I’ve ordered here has been great. Read more