Reviews for Penn Station East Coast Subs in Rocky River, OH

The sandwich was very good. The first time I'd eaten at Penn Station. I'd recommend it. I got the grilled Italian.

The last 2 visits here have been disappointing. The sandwich has been bland with no taste. The customer service the last time... earlier this week was good, but on previous visits they've been uninterested in waiting on customers. There's always a wait,even if I'm in there with just one other customer. No one smiles and they look like they'd rather be anywhere else. Andplease stop mumbling! No one knows what you are saying. Read more

My kids went in here to grab some lunch after school and they were refused service. I had to leave work early to come and get... them lunch, the manager explained to me that they have a rule that only allows kids to purchase subs if they have a parent withthem. I know the dollar tree nearby only allows 5 students in at a time, probably for a similar reason as to why this ruleexists at Penn station, but I still think it's ridiculous! Refusing service to customers based on their age! Food is a necessityand both parties benefit in the end. Customer gets the sandwich, store gets the money. For being one of the only restaurantsnear a middle school, I think they're just losing business at that point. I certainly won't be eating here anymore! Read more

I?d suggest having workers not wear AirPods. Maybe they would then give you an ounce of attention when you walk into the store... to place an order. I ordered turkey, lettuce, and cheese on my sandwich and the sandwich came with just turkey. When I went upfor the cheese and lettuce, I just got stared at. Seems like all the Penn stations are truly lacking around the area exceptAvon. North Olmsted is just as bad as Rocky river now. Read more

Guy named Tyre took our order, made us both feel very unwelcome and uncomfortable by how he spoke to us. He seemed to make a new... employee make all the food also. Food was bangin though gj new guy. Read more

I've always had a great experience at this store!! Food is always on point and just the way I ask. Store is clean and Alexis and... Morgan always are so friendly. I've gotten lots of party trays from here an have never been disappointed ???????????????????? Read more

By far the best penn station I?ve EVER been to. The workers are some of the NICEST people I have ever came across in my life.... They can cook. A FIREEEEE cheesesteak ???? fries are cooked in peanut oil , ugh just so delicious. 10/10 would recommend! I WILLBE BACK FOR MORE CHEESESTEAKS ???? Read more

They have awesome fresh, hot food. The potatoes are cut and fried in front of you! The customer service is effective, though it... could be little bit more friendly or welcoming. Nice, clean restaurant with a lot of seating. Could easily bring a small groupwith comfortable seating. Read more