Reviews for Chipotle Mexican Grill in Rosedale, MD
Had to stop going here even though it's so close. You place an order on the app and show up around the time it says and you... still have to wait 20+ minutes. Last time I was there the girl making the take out order's "hair" was touching the food she wasmaking. They always seem to be out of something. A couple employees are working the rest are doing nothing. It's a shame becauseChipotle has good food but when you have bad employees who don't care about their jobs it effects the quality. Read more
I ordered online, which I will never do again! Crew members were talking and laughing and not giving customers the satisfaction... to their visit. I ordered two items with extra chicken! It cost $3.50 extra for extra meat and when I tell you I had 7-8 piecesof chicken I?m not joking. You would?ve thought they were both veggie bowls/burritos smh. When I asked for extra sides the girlscaught horrible attitudes with me and as i waited another 10 mins just for them to bag those I had to grab the last sauce myself because they weren?t paying attention. I think a QUALIFIED manager should be put on night shifts immediately. Read more
I waited for over 30 minutes in line as online orders were being made and the in store lines was increasing. It was unorganized... and it seemed like all the staff were doing their own thing. Laughing, telling jokes to one another, and not being courteous tothe paying customers. I asked to speak with the manager, and Kennedy came from the back but did not show any concern for myissues. I adked for corporate's telephone number and was told by Kennedy I could look it up online. I will never patronize thisestablishment again. It was dirty and the sevice was poor! Read more
I literally just stood in line for over an hour waiting to just order food. When I got up to order the worker who was working... alone making everyone?s food stop taking orders and just work on online orders. Leaving everyone in line waiting. She did notsay anything to us she did not apologize she did not explain what was going on As everyone just stood there waiting for about 20more minutes. When she finally started to take my order she had a bad attitude she was tossing things around slamming spoonsinto the condiment bowls and was just very rude. I have never experienced this at any chipotle and I definitely will not begoing back to the Chipotle. I will travel further to go to another one before I give this store my business ever again. Whichsucks because it is so close to my house. I understand being short stash and training but at least explain to everyone what?sgoing on instead of leaving them standing there. Read more
The chips were definitely STALE, there were remnants of food & trash on tables and floors. I couldn't believe it!! The handling... of the food was respectable and the staff were efficient. I am definitely not one to make a fuss but I will ALWAYS give myhonest opinion. ???? Read more
When I order with their app, they always put little to no cheese even when I requested extra cheese. One time they didn't even... put any hot salsa. There was separate day when their app informed me, they were out of cheese, further confirming this isn't aone time thing. To their credit, they do not under-cook the rice. Update: Rice was severely undercooked. Be sure to hold on toyour receipt. This location seems to be hiring new people every week, due to high turnover rate. Read more
Chipotle in this area is horrible. I just experienced the most disrespectful food service employee. This young lady worked the... online orders station this evening and proceeded to be disrespectful and rude towards me in response to a simple question. WhenI asked to speak to a manager to address the situation, the young lady continued to be disrespectful and a coworker wasencouraging her. The manager apologized for her, but did not take her off the line to cool off or anything. Is this how Chipotletrains their employees? Their leaders? Is this the standard? Corporate has been contacted. Read more
Every time I go against my mind and give them another try I still get disappointed, I always get sick the sour cream always have... a taste or smell the guacamole is brown and they never get your order correct if I can give no stars and never want to fix yourorder waste of money I definitely need a refund Read more