Reviews for Ono Hawaiian BBQ in Rosemead, CA
Zimri has bad customer service and a little bit of attitude. I simply asked for my side to be substituted and gave me a ?that... combo doesn?t come with that? never had I had a problem subbing items with any of the other workers who take my order here. Shemust be new and needs more training. Read more
Macaroni salad is my favorite part of this meal. Plate was around $15. If i could go again ill choose just a side of the salad... the food is good but that was my favorite part. The shrimp was good too! It had a lot of rice though Read more
I've walks out of this place 3 times already. The people work here just simple lazy and their eyes looks so dead. No smile. Wait... in line having my credit card ready to place order. Two cashier, one is doing nothing (not sure why) and the other is on thephone taking an order. I'm waiting in line have my credit card ready to place order once the person in front of me is done butshe just walk away and ignore me completely. There use to be a Korean girl work here, she so friendly to all the customers thatwalk-in this place and when you leaving she said "Thank you and have a wonderful day" Read more
Normally I review about the whole experience including the quality of the food but I couldn't help but give a one star for such... a bad and careless experience given here. Phoned in an order for pickup and arrived 10 mins later during my lunch break. Paidand waited. And waited and waited. Seen customers come and go and the cashier that charged me didn't even bother to check up onmy order. 20 minutes pass and I asked about it and she proceeds to act like she didn't see me there waiting after she charged mefor the food. My food had been there waiting for a while apparently and she just carelessly gave it to me, turned around andwalked away. No apologies or anything for taking up most of my lunch break waiting for my already ready to go order. Food wasnot bad but the service is definitely trash. Read more
I bought 2 Mini chicken katsu meals & found maggots in my vegetables in both plates!!! Restaurant won't even give me a refund &... told me to contact Post Mates instead. This is disgusting & unacceptable!! Read more
Family Meal is the way to go! We were four, yet can feed 5 easily. It's under $40 and we ordered for pickup.The food was great... and service was prompt. My kids enjoyed it????. Will be going back for sure ????. Read more
A great deal for the best Hawaiian chicken in town ! I sneak in rum to go with my hawaiian experience! The best rice and the... best mac and cheese in the world . I eat here three times a week ! So yea I'm obsessed Read more
From the manager to the cooks, just a very friendly group of people... really enjoyed my experience here.. thank you guys and... gals, you're in a tuff industry and you all shined... Read more