Reviews for Starbucks in Rosemère, QC
they have no hot cafè after 730 pm verry bad service.
Refused to give a puppuccino to my dog because they say they don?t have enough cream but ok if you take a Frappuccino. Also... refused to give a cup of water for my dog. Cancelled my ordered, going to another Starbucks where they don?t have fake policiesand lie straight to your face. Read more
Very nice place, great staff, but very very busy on certain days. I think it was a Saturday, the drive-through lineup spilled... out only boul Labelle. I ended up parking in the back in a residential area and just walking to the place, it was simpler andfaster that way. But great drinks! Read more
The drinks were fantastic, as always; however, this location needs more staff. It took just over 30 minutes from placing my... order and getting my drinks. Read more
Clean and very nice place. Big area with many sittings.
I often go here and am always super happy with the customer service but today on November the 14th at 12 the cashier that was at... the drive through was really rude, didn?t even say hi nor have a good day and was rude and dry while asking me for my type ofpayment while I stayed kind and appreciative. It was clear he was unhappy and it showed through his miserable service. It truly disappointed me. Read more
Best Starbucks staff anywhere. Guylaine's smile in the morning, impeccable service and great, constant quality coffee no matter... what you order. The place is kept very clean too. Read more
HORRIFYING does not begin to describe my in-store experience. My story begins in drive-thru where I pleasantly ordered my... coffee, I then proceeded to ask about a tumbler I wanted to purchase. The girl nicely informed me they did not have of thecolour I was asking, I said ?ok weird because the app shows you have here, I drove out of region specifically for that cup?. Atthis moment a male (who?s name I won?t disclose, but I wrote it down for a formal complaint) comes onto the intercom rudelyinforms me that we?re not allowed to order cups in the drive-thru, I simply mentioned ?that?s weird because Laval does? (bestservice HANDS DOWN goes to ALL laval branches) he then tells me ?well we?re not laval here?. I simply tell him ?ok not a problembut can I show you at the window?, tells me ?no come inside?, I then nicely inform him I?ve just waited 25 mins (standard ok)doesn?t let me finish (I was going to mention I have my dog with me) tells me ?that?s not my problem? shuts the mic off. OK, Ithen make my way to the window; I kindly ask the girl for the manager, and that employees name so I can make a formal complaintwith with company (which I did, I have yet to get to the horrifying part). Coffee is paid, the obnoxious employee then comes tothe window, I tell him ?please I rather finish my transaction with the nice girl? .. he starts laughing in my face, proceeds tomimic me. I then tell him your behaviour is honestly disgusting, he then tells me ?look at your face, full of acne, you?redisgusting? he places my coffee down, and closes the window on me, refusing to hand me the drink I?ve already paid for ! I hadto put my gear in park, open the door, slide open the window and grab my drink myself. Starbucks should be ashamed to employsuch people, that is bullying, literal bullying of customers ! If the store checks their cameras yesterdays date December 4,2022between 11:45 till 12:15 roughly, they will see the scenario exactly as explained on this post. I then went Read more