Reviews for Dunkin' in Roseville, CA
Worst customer service ever, 30 minutes late for a dozen donuts ordered via the app the day prior and pickup for an hour and... half after the store open. On top of that I didn?t even get half the donuts I ordered they just substituted without telling meor at least asking what I would want since I was standing there waiting for an extra 30 minutes until they got my order ready. Ieven filled out the survey how was your experience and the customer service team that contacts you is lousy, they don?t evenrespond to emails, the local store called me and I was in a meeting and stepped out and asked if they would call me back in 20minutes to where the gentleman on the other line said he would, well it?s been 3 weeks and I?m still waiting for their callback, I have even emailed back the customer service email with my case and no response. Taking my business elsewhere. Read more
I haven't had the white filled donuts in a long time. I stopped in this morning to buy a dozen assorted donuts when I was told... they have no donuts. No donut maker and don't know when they will have donuts. So put a sign on the door. Don't let me standinline to get up to the counter to be told no donuts. Waste of my time. I have loved Dunkin since I can remember on the eastcoast. This is the biggest let down. Last time I stop here. Read more
This location is horrible. They haven't improved in two years. They need to retrain their staff or hire more staff members. The... drinks are always wrong. I've gone back in multiple times to have a single drink made correctly. Waited for my drink to becorrectly. It's unfortunate, I always give this location another shot thinking customer service won't be as bad. The serviceends being garbage. Don't waste your time here. I won't be anymore. Read more
Overall they are great. However depending on the employee the iced coffees can taste good or bitter. Donuts are always delicious... for the most part. Also there hours say they close at 8pm, however if you go per say at 7:15 they won't answer the drive thruand hide. So that's annoying Read more
It was my first time at this location and Angelica was a peach! I haven?t been to many Dunkin?s so I?m not well versed in the... menu. The staff Answered my millions of questions and gave me genuine recommendations. I especially liked how Angelica couldvouch for the quality of the food and the sourcing of the ingredients because it?s food that she eats herself. That really sayssomething. I?m cautious of blended coffee drinks now a days because they often taste like sugar masking bad coffee.But Dunkin?snew salted caramel blended coffee is a blend of warm tones and quality coffee! Yum Read more
Ok so, I accept that I just don't particularly like the flavor Dunkin coffee offers. And that is ok, I'm s dutch girl. To each... their own. But the guy working today deserves recognition. Didn't catch his name, but he was so professional while being patientand understanding when my mini and I didn't like the chai and he swapped the drink for us. Thanks dude. Read more
I ordered 3 donuts for $4.82. There was no line and drive thru was not busy. I think there has been a owner change. Atmosphere... is not the same. The person selling the donuts seemed a little pushy. It was a real creepy feeling. Read more
Good doughnuts; the doughnuts are fluffy and Sweet. Sometimes the iced coffee are great and some other times the drinks are... bitter but it just depends on who makes the iced coffee. Overall great service. They like to "close" earlier than their saidtime. Read more