Reviews for Buffalo Wild Wings in Round Lake Beach, IL
Overall, I really like BWW sauces, and I used to enjoy dining in at this location. More recently, I've been ordering online... through the app. First time doing pick up, order was wrong when I got it home. Second time, I sat and waited long past the "it'sready". Not sure what happened. Usually I do delivery. Honestly, it's a 50/50 chance you get your order correctly. Last night,had guests over for football - ordered 60 wings and pickles - food was delivered with 30 wings (sad looking wings and 3/4 emptyranch containers) and no pickles. Called the store, was asked if I wanted to pick up the rest of the order or reciece a credit.Asked for credit, transferred to a manager (I believe) who told me he could refund the gift card I had used. Although it wasn'tgoing to cover all the fees, delivery charges and tip, I agreed to gift certificates. As of this morning, still have notreceived the emailed gift certificates. I will order again (assuming I get the gift certificates) but I may move on to anotherwing business. Read more
Food was good. The server was friendly. No long wait for food. I did order a hazy IPA but was out. Instead of letting me... know, he gave me something different and tried to play it off like it was the hazy. Read more
What else is there to say about a highly successful business. This location is excellent and fast. I stop in, place order & have... ice cold brew while I wait. Great wings! Read more
Food is good, however their pick up system sucks. We waited for over 30 minutes after our food was supposed to be ready and... people coming in after us to pick up their food left before us. When we asked (twice) we were told it was almost ready and thenfinally our food got to us cold. So it was just sitting there because there is no proper management or tracking. Employees needto be managed better because while the pickup counter was overwhelmed, others in different spots were sitting doing nothing orcleaning already cleaned doors. Three stars because employees are nice but there is no management (or poor management.) Read more
Food was good everything was fast. My son ordered a chicken sandwich got a wrap instead they threw chicken tenders on a sandwich... so he didn't have to wait to eat and made the chicken sandwich he originally ordered and let us take home the wrap. Mistakeshappen but they did a great job fixing it for us Read more
Pick up your food 20 minutes after they say it?s ready. Very poor service. My food was actually in the keep warm part. I asked... for it said it wasn?t ready. 4 customers picked order after me. After waiting twenty minutes I asked again and magically it wasready same place the first guy checked. It was in there the whole time they just had me wait 30 minutes past the time I wassupposed to pick up my food and forgot about that I was even there waiting. Also we?re the heck is my bbq sauce. Fries are cold.If I wait 30 minutes inside the restaurant for my food it should at least be warm when I get home five minutes away Read more
I swear, mcnuggets have more meat. Picked up at 530 home by 538 and they were cold, not even a little warm. Highly disappointed.
If I can give no starts I would this is by far the worst experience I had with this restaurant. They gave my daughter the wrong... order. First they gave her my daughter a order from 1:48 pm Second how are they going to get confuse my large order (to feedmore than 4 people) to a small meal (5wings and fries). When I called to let them know I was sending my daughter back the girlon the phone said let me ask my manager and she thinks someone put in the to go orders (when clearly my order says PICK UP) andsomeone took my order so I have to wait another 35 mins for me to get my order I asked is there anything else you can do to tospeed my order she said no. It?s not about the money but simply is just crazy how they think it?s ok to can give someone elseyour Order and not even ask for phone number or name When picking up food Very disappointed with Managnent and the crew workingon the phone Read more