Reviews for Chipotle Mexican Grill in Round Lake Beach, IL
Placed an order for pick up that said your order will be ready at 7:30. I arrived at 7:29 only a min early and I didn?t receive... my food until 8:07. They basically forgot about my order because when I went up to ask them about it they printed the receipt toit and have it to someone to start around 8. Many other people got their food no problem not sure what happened here but it?salways something wrong with this chipotle. Read more
I ordered from this location via door dash, paid 50 dollars for them to put together a burrito with a full piece of avocado,... when I ordered guacamole. It?s like they just sliced big pieces of avocado, when I can just do that myself at home. With that Idrove over to the location hoping to just have the burrito re-made. I didn?t want a refund. I waited in line respectfully, andonce I spoke to the manager I showed her the inside of the burrito.( see picture above ) She told me the avocados they receivedwere bad, and that there wasn?t anything she could do. If they know it?s horrible why are they still serving it? The manager hadmy burrito remade, however I watched the guy who made it and he completely messed it up. Once he handed it to me I was just soannoyed I didn?t even care anymore. Do not order from here. Read more
I was charged for a side $1.55 for a lil extra lettuce which has never happened before at any other chipotle EVER and I've... bought 100s of burrito bowls!! Some BS!! Read more
This is my favorite Chipotle and not just because it's the closest. It's always clean and! The line moves fast. The staff is... always friendly fast and hard working. Most of the time I get my food to go, but it's also nice to eat inside here as well. Thisis a fun place and the food is always excellent. Read more
They forgot my queso for my chips and later saw their was many black burned chips also,when I went back,they absolutely did not... care,that I had to come back for what they had forgot, I heard the worker say his name is Brian to a girl customer behind me, hejust kept saying yeah,yeah,yeah,to me when I told him my food was at home getting cold. Absolutely do not have any decentcustomer service at all,I will never, ever go to this Chipotle again. I gave one star because the food was okay, and I nevereven do reviews ever, but this was that bad,I felt I had to,they care,that little,and after I spent thirty dollars for mydaughter and myself. Read more
This Chipotle is hands down the worst location. They always mess up orders, rarely give salad dressing when ordering a salad and... then when you ask for it after noticing they didn?t provide any, they refuse to make more or give you one. They also don?t offeranything in return or as a replacement if they are out. I?ve reached out to corporate several times because each order isincorrect or missing items. Read more
The worst customer experience I?ve received in a while!!! June 26 around 2:45 I ordered a salad and got to the register and... found out there was no salad dressing available. The service representative preceded to process my order without confirming thatI still wanted the item. I asked if I could still order something else, he was rude and mumbled under his breath. He insistedthat I wait in the long line to reorder versus quickly preparing another order considering the staff?s error. His demeanor wasextremely rude, non-customer centric, and impatient! I would mention his name but he wasn?t wearing a name tag, but has abeard, purple and black nail polish. I left the location without a meal as I refuse to spend money where customer service isn?ta priority! Read more
My husband had a doctor's appointment near by, so we stopped in for a quick bite. My husband had a bowl that met his low sodium... diet. I had some delicious steak tacos. Read more